Sales Support Representative (SA - Maternity Leave Cover)

at  CMACGM

Jump Aboard!
We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale.
ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, Papua New Guinea, the Indian Subcontinent and the Pacific Islands.
Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

ABOUT THE ROLE:

Reporting to: Sales Support Supervisor / Sales Support Manager (Dotted line reporting to the respective State Manager)
Employment Type: 12-Month Fixed Term, Full-Time, Maternity Leave Cover
Work Location: WFH + Port Adelaide, SA
As Sales Support Representative, you will be responsible for implementing sales support services to achieve KPIs for ANL & CMA CGM, managing a national customer portfolio, assisting inter-state teams, supporting sales executives with administrative tasks and reporting, and promoting digital tools and non-maritime services.

KEY RESPONSIBILITIES OF THE ROLE WILL INCLUDE:

Provide timely sales support services to a dedicated customer portfolio within set KPIs, under the direction of the Sales Support Supervisor or Manager, regardless of the customers’ state locations
Monitor quotes sent & update opportunities
Monitor mailbox activity for each assigned list of customers plus team mail if required
Ensure all rates are filed in the applicable systems
Establish and maintain sales opportunities of customers utilizing ANL & CMA CGM Customer Relationship Manager (CRM) tool
Develop and maintain interactions with ANL & CMA CGM Liner commercial departments, Operations, and other key departments to promote inter-team cooperation
Support the promotion of additional services such as e-Business solutions, value-added services, project cargo, intermodal services, and cross-selling

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL NEED:

Previous experience of minimum 1-2 years in the shipping or related industry, preferably in a sales or customer service role
Proficiency in computer skills especially in Microsoft Suite tools
Good communication skills; both written and verbal
Self-motivated with ability to plan and co-ordinate workflows and performance effectively and without supervision
Commercial and customer-oriented approach
To be eligible for this position, candidates must have full work rights in Australia for the entire duration of the contract.
If you are a New Zealand citizen planning to relocate to Port Adelaide, South Australia, for a 12-month contract, we encourage you to apply.
Please note that remote working from overseas and interstate locations will not be considered.
Why join CMA CGM?
We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it’s our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.
We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.
In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.
The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, empowering women in the workplace, educating employees on climate issues, and engaging in community and environmental projects.