Sales Support Specialist (12-18 month maternity leave contract position)

at  PRIDE Seeds

The team at PRIDE Seeds believe our values are fundamental to generating a great work environment and a positive company culture that is centered around our customers. These values are:

• Customer-focused
• Leadership
• Teamwork
• Professionalism

In addition, we also embrace the core values of our parent organization, AgReliant Genetics and are fundamental to our success:

• Safety
• Commitment
• Integrity
• Excellence
• Innovation

At PRIDE Seeds, we work to support a culture of learning and involvement, where strong working relationships exist across all facets of the organization. We believe that the best way to improve our business is through strengthening our people, as we create opportunities for our employees to hone their craft.
Here you will have the opportunity to be part of a culture where we value our employees’ passion for success as we believe in giving people the space to navigate challenges, invent solutions and excel in a rewarding career.

POSITION SUMMARY:

The PRIDE Seeds Sales Support Specialist role ensures a high level of service and support is provided to our dealers in designated geographies to relay critical supply information and maintain customer business files and databases. Position reports to PRIDE Seeds Sales Support and Supply Manager.

EDUCATION/EXPERIENCE:

• College Diploma preferred.
• Experience in customer service support or sales support.

KNOWLEDE/SKILLS/ABILITIES:

• Knowledge of the seed industry an asset.
• Strong communication, interpersonal, and presentation skills.
• Demonstrated ability to manage multiple priorities and projects simultaneously.
• Excellent team building skills.
• Demonstrated self-motivation, initiative, assertiveness, and results orientation.
• Ability to successfully work in a fast-paced and changing environment.
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint).

• Enter and invoice orders.
• Review product availability for orders.
• Review and approve order status prior to shipping in coordination with production including changes, additions, and adjustments as required.
• Manage order changes as received.
• Generate shipping documents for distribution of orders.
• Communicate shipping information to dealers and direct customers as required.
• Set-up order systems with new prices, programs, program deadlines and new products.
• Review and issue dealer program incentive payouts and dealer credits to account.
• Coordinate account reconciliation information and data entry for assigned zones and direct accounts.
• Track and coordinate product allocations by zone for assigned zones and direct accounts.
• Order desk customer assistance as received and requested from dealers, direct accounts, and sales staff.
• Communicate with dealers and customers about order changes, given product availability, and seed treatments.
• Coordinate customer database and mailing lists for assigned areas including updates and purges.
• Coordinate special requests including non-GMO letters for customers.
• Maintain dealer and direct customer files.
• Communicate directly with production team regarding load discrepancies such as seed size issues or inventory discrepancies respective to SSS dealers.
• Assist in payables by matching carrier invoices to trip sheets and coding by product.
• Complete your individual audits.
• Run statements and forward to accounts owing, on a monthly basis.
• Invoice and prepare carrier documents for freight shipments from Pain Court, such as trip sheets and shippers.
• Work directly with outside logistics provider on weekly shipping calendar, as designated.
• Work directly with outside logistics provider on any changes or adjustments required to trip sheet and drop sequence for deliveries, as designated.
• Project a positive image of PRIDE Seeds and AgReliant Genetics and act in accordance with the Company’s Mission, Vision, and Core Values.
  Duties may be amended by the Company as may be reasonably required.