Sales Support Specialist

at  American Standard

About Us:
Every person on the planet dreams of a better home. And at LIXIL, we’re committed to making better homes a reality for everyone, everywhere. We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes.
Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy.
LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all.
We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition.
A home for everyone.
Overview:
By working closely with different functional departments in LIXIL (factories in Japan, sales, customer service, logistics, etc.), this role is expected to respond to inquiries / requests from INAX customers (specifiers, distributors, installers) in a timely manner so that LIXIL can deliver excellent services to customers and realize business growth.

Responsibilities:

• Distribute project leads from different leads generation platforms to local distributors so that they can be converted to specifications & sales
• Sampling process management: order samples from Japan and LIXIL warehouse for LIXIL sample department & distributor sample warehouse; monitor sample inventory and order replenishment for LIXIL sample warehouse and 3rd party sample fulfilling facility
• Set up new products in SAP system and update customer price lists
• Monitor open orders on a weekly basis and work with factories & customer care & logistics to ensure timely delivery to our customers
• Residence in Pacific time zone

Qualifications:

• 2+ years of customer support experience
• Strong written and oral communication skills
• Proficiency in Google Workplace or Microsoft Offices
• Team player, able to work in a matrix environment

Hiring Range:
The Hiring Salary Range for this position is $54,000.00-$88,000.00 annually.
(Salary offer to be determined by the applicant’s education, experience, knowledge, skills, location, and abilities, as well as internal equity and alignment with market data.)
Other Compensation: This role will be eligible to participate in the annual Sales Incentive plan of 10 percent.
EEO Statement:
AS, AMERICA INC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. Only at LIXIL’s request preferred vendors may be invited to refer talent for specific open positions. In such cases, a current and fully executed agreement with LIXIL must be in place.
Recruitment & Staffing Agencies: AS, AMERICA INC does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to AS, AMERICA INC. or its employees is strictly prohibited unless contacted directly by AS, AMERICA INC. internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of AS, AMERICA INC. and will not owe any referral or other fees with respect thereto

• Distribute project leads from different leads generation platforms to local distributors so that they can be converted to specifications & sales
• Sampling process management: order samples from Japan and LIXIL warehouse for LIXIL sample department & distributor sample warehouse; monitor sample inventory and order replenishment for LIXIL sample warehouse and 3rd party sample fulfilling facility
• Set up new products in SAP system and update customer price lists
• Monitor open orders on a weekly basis and work with factories & customer care & logistics to ensure timely delivery to our customers
• Residence in Pacific time zon