Sales Support Specialist - Biologics Testing (Fully Remote)

at  Charles River Laboratories

Req ID #: 223975
Ballina, Connacht, IE;
Brussels, Brussels, BE;
Erkrath, Nordrhein-Westfalen, DE
Full time
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

DO YOU HAVE A PASSION FOR SALES COUPLED WITH A DESIRE TO WORK IN THE SCIENTIFIC INDUSTRY, APPLYING A STRONG TECHNICAL EXPERTISE IN SUPPORTING CLIENTS?

Charles River Biologics is looking for a Sales Support Specialist to join on a permanent basis. This position is fully remote and we are looking to consider applicants across Western Europe. This is a fantastic opportunity for someone who is looking to transition into a scientific sales role.
The Sales Support Specialist will be responsible for achieving quarterly and annual sales targets of Biologics Testing and other Manufacturing services in a given territory. The role involves engaging with prospects and existing customers while guiding customers to Biologics services that best meet their needs.

REQUIREMENTS:

• Master’s degree or equivalent in life sciences. PhD is a plus.
• Minimum 5 years’ experience in life sciences: combined technical and sales experience. Previous experience in client liaison, project management and/or analytical development acquired in the biotech/biopharma industry will be preferred.
• Strong ability to identify and qualify customer needs. Ability to identify and tackle obstacles to the sales process.
• Excellent leadership and communication skills with a demonstrated ability to negotiate and influence at the highest organizational levels.
• Social adaptability, cultural fluency, respect for other customs and practices
• Other: excellent communication and presentation skills. Willingness to learn and join a dynamic working environment.
• Proficient in the use of office/sales computer applications/software
• Certification/Licensure: valid driver’s license required.
• Ability to travel (domestic and abroad) sporadically, when required.
• Fluency in English is a must, another European language is a plus.

• Meet or exceed overall targets and business objectives.
• Work closely with the business development team, management and different stakeholders (operations, client services, marketing, legal, project management, etc) to increase market share in a given territory.
• Get proactive, with support from management, in applying account-specific sales strategies to sell portfolio services.
• Develop and qualify account leads through prospecting and frequent customer interactions.
• Gather data on potential customers in their designated geographic region.
• Build relationships with customers to influence the acceptance and use of services, in coordination with the business development team.
• Handle initial inquiries and qualify all prospective opportunities.
• Work with management to prepare and implement a comprehensive territory management plan to indicate target opportunities, potential new accounts, expansion of existing accounts and an analysis of competitor accounts.
• Gather data on market trends and competition, including new services and prices.
• On a daily basis, use CRM (Salesforce) to reflect all client interactions, to keep the pipeline of opportunity up to date and to upload all information related to the sales process.
• Complete all required sales documentation in a timely manner.
• Participate in sales meetings and trade shows, as required.
• Share customer problems/concerns with all appropriate departments for quality resolution.
• Perform all other related duties as assigned.
• Liaise, when necessary, with other departments and divisions to satisfy customer requests and development.