Sales Support Specialist

at  Corbion

ARMED WITH DEEP APPLICATION AND PRODUCT KNOWLEDGE, AND INSPIRED TO LEVERAGE NATURE’S INGENUITY THROUGH SCIENCE, WE HELP MANUFACTURERS DIFFERENTIATE PRODUCTS IN DIVERSE MARKETS THAT INCLUDE FOOD, HOME & PERSONAL CARE, ANIMAL NUTRITION, PHARMACEUTICALS, ELECTRONICS, MEDICAL DEVICES, AND BIOPLASTICS.

As our Sales Support Specialist, you are the extension of our sales team. You collaborate closely with our sales managers and you take care of developing and adding value to the relationships with our customers. You commit to managing and maintaining customer satisfaction, loyalty and profitability throughout the customer order process.
This position is based in Gorinchem, The Netherlands and reports to the Sales Support Teamlead.

REQUIREMENTS

We are looking for a proactive and sales oriented Sales Support Specialist who will go the extra mile to ensure customer satisfaction as well as profitability.

A successful candidate will also have:

• Passion for building and maintaining customer relations and satisfaction
• A Bachelor’s degree in international commerce or equivalent experience.
• Experience in a customer facing role in a business to business environment
• You speak and read English, on a professional level. German is a plus
• Experience in the manufacturing industry is advantageous
• Knowledge of Microsoft applications including Excel, Outlook, PowerPoint, and Word. Experience with SAP is highly beneficial
• The ability to multi-task and work cross-functionally
• Strong commercial skills and social abilities
• You are able to commute to our Gorinchem office in the Netherlands

• Developing relationships with our customers in collaboration with the sales managers.
• Providing a hassle free buying experience to our customers.
• Proactively take on a sales support role by pulling sales orders from existing customers (forecast to delivery)
• Analyzing order patterns, suggesting improvements and flagging deviations
• Managing light accounts and supporting sales managers
• Problem solving: handling of complaints and incidents, including progress monitoring and follow-up
• Order entry, Issuing credits, timely and accurate invoicing
• Keeping price information up to date
• Maintaining customer database
• Collecting and analyzing data for optimization