Sales Support Specialist

at  Givaudan

Step into our world of creativity and joy!
Sales Support Specialist
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

MAIN REQUIREMENTS

• Minimum 5 years experience in sales support
• A Bachelor’s Degree in any field of study
• Proficiency in Mandarin and English
• Proficiency in using Customer Management systems
• LI-Y
  At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
  You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
  Every essence of you enriches our world.
  Diversity drives innovation and creates closer connections with our employees, customers and partners.
  Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
  Remote working: Hybrid

• Provide business support for KAM by:
• Record prices and transport quotes for KAMs
• Data input for our customer management system
• Support in preparing monthly business review
• Prepare the Account Development Plans (ADP)
• Cultivate customer relationship
• Follow-up on Product selection/Brief assessment
• Manage sample request and tracking of delivery status
• Investigate and help resolve customer complaints
• Prepare and maintain internal cross functional contact lists and customer directory (account list, prices, codes and contacts)
• Ensure an organised service on all aspects of Customer Documentation, Questionnaires, Product Information Documents, etc.