Sales Support Specialist

at  Imperial Dade

Imperial Dade Canada, leading national distributor, has a job open in Mississauga. A Sales Support Specialist is responsible for providing support to the Sales and Customer Experience teams and Customers during the sales process. A Sales Support Specialist interacts and coordinates with external suppliers, customers, and internal stakeholders across all channels and platforms. SSS ’s are responsible for managing product codes, processing defective goods claims, maintaining customer specific inventory reports, supporting special customer programs, and processing and sourcing core items to assist the company in saving costs, maximizing profitability, and providing the customer with the best goods and materials available. An SSS will maintain a high level of product and segment base knowledge and will utilize expertise by providing alternative product solutions or recommendations in competitive situations.
Imperial Dade is the leading distributor of foodservice packaging, facilities maintenance supplies and equipment in the U.S and Canada. As a provider of customized supply chain solutions, the company serves customers in many business-to-business market segments including supermarkets, healthcare facilities, universities, and restaurants. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves more than 80,000 customers through a footprint of 80+ branches.

Responsibilities

• Identify, price, and negotiate cost reductions on existing items.
• Provide alternative product solutions or recommendations.
• Build and maintain supplier relationships.
• Understanding of inventory replenishment systems, sourcing processes and procedures.
• Calculation of turn & earn and facilitation of approval process.
• Evaluate new supplier sources and capabilities with assistance from peers.
• Maintain database of custom specifications by supplier.
• Maintain high level of product and segment base knowledge.
• Achieve performance goals as set out by management.
• Develop personal capabilities using existing training opportunities.
• Participate in scheduled training of system enhancements, applications, products, new processes and procedures.
• Collaborate with peers to ensure alignment on sourcing activities, suppliers recommended, cost and data sharing and other industry specific information.
• Assist sales with new item creation; enter and update Product Activity Forms.
• Coordinate/process supplier sample requests.
• Act as an intermediary between sales and internal stakeholders (i.e. Customer Experience, Operations, Credit, and Inventory Management).
• Coordinate pricing updates and renewals of contracts, deviations, and price campaigns.
• Facilitate Customer Dedicated Inventory Agreements, maintain Status-W items, process & receive Status-K items, and facilitate other item set up (new and existing).
• Maintain cost components and liase with internal departments for non-stocked items.
• Process Orders, Directs, and In-Directs on as needed basis.
• Support special customer programs such as consignment and bill & hold.
• Administer and maintain custom customer inventory reports including forecast adjustments.
• Generate reports to support the sales effort & assist with new customer setup.
• Tracking of customer programs such as consignment, rebate and special promotions.
• Monitor customer accounts and update customer profiles as required.
• Collaborate with customers and internal stakeholders on resolving variances and invoice discrepancies.
• Work with sales and suppliers to resolve product concerns such as defective goods.
• Coordinate customer information requests to necessary stakeholders and obtain approvals to proceed, including vendor/supplier agreement.
• Demonstrates a willingness to learn and adheres to Imperial Dade core values.
• Performs other related duties and responsibilities as required or assigned.

Qualifications

• Presents a professional & mature image.
• Excellent customer experience skills (friendly, courteous, proactive and helpful).
• Excellent communication skills (active listening, verbal and written).
• High level of detail & quality of work output – low error rate.
• Works well under pressure, proven ability to excel in a fast-paced environment.
• Strong customer focused mindset.
• Proven ability to recognize and resolve issues independently.
• Ability to consistently achieve performance goals as set out by management.
• Strong time management and organizational skills - speed, flexibility and agility.
• Strong analytical and problem-solving skills.
• Demonstrates a collaborative approach when working with others.
• Demonstrates a willingness to learn and ability to problem solve and see an issue through until the end.
• Computer proficiency on a variety of systems including but not limited to: Salesforce.com, Compass, IT Suite, Electronic Replenishment System (ERS), Microsoft Office Suite, Crystal, Freight Systems, Tripsheet, Track POD & VKS.
• Possesses the ability to influence others and develop negotiation skills.
• Consistently exhibits high level of motivation, sense of urgency, and exceptional follow-up; Action oriented, displays resilience, and delivers results.
• Strong team player (peers, other departments and teams, management).
• Strong understanding of Imperial Dade products, services, processes and procedures.
• Ability to identify and escalate issues to management team.
• Contribute to providing a safe work environment
• Bachelor’s degree or equivalent work experience required.
• 3 years + experience in related field strongly preferred.
• Excellent verbal, written, people, and diplomacy skills are required.
• Strong analytical and problem-solving skills are required.

Working/Other Conditions:

• Hybrid work model.
• Indoor office environment.
• Ability to work in a fast-paced environment.
• Prolong periods of sitting, and computer and phone use

At Imperial Dade, we offer an exciting environment in which to work, learn, and grow professionally. We are excited to continue to invite talented individuals with a passion for excellence to join our team. As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, Pension, Life Insurance, and a generous Paid Time Off Package.
Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. If you require any support in the application process, including disability accommodation, please contact hrcanada@imperialdade.com, or call (514) 367-1111

• Identify, price, and negotiate cost reductions on existing items.
• Provide alternative product solutions or recommendations.
• Build and maintain supplier relationships.
• Understanding of inventory replenishment systems, sourcing processes and procedures.
• Calculation of turn & earn and facilitation of approval process.
• Evaluate new supplier sources and capabilities with assistance from peers.
• Maintain database of custom specifications by supplier.
• Maintain high level of product and segment base knowledge.
• Achieve performance goals as set out by management.
• Develop personal capabilities using existing training opportunities.
• Participate in scheduled training of system enhancements, applications, products, new processes and procedures.
• Collaborate with peers to ensure alignment on sourcing activities, suppliers recommended, cost and data sharing and other industry specific information.
• Assist sales with new item creation; enter and update Product Activity Forms.
• Coordinate/process supplier sample requests.
• Act as an intermediary between sales and internal stakeholders (i.e. Customer Experience, Operations, Credit, and Inventory Management).
• Coordinate pricing updates and renewals of contracts, deviations, and price campaigns.
• Facilitate Customer Dedicated Inventory Agreements, maintain Status-W items, process & receive Status-K items, and facilitate other item set up (new and existing).
• Maintain cost components and liase with internal departments for non-stocked items.
• Process Orders, Directs, and In-Directs on as needed basis.
• Support special customer programs such as consignment and bill & hold.
• Administer and maintain custom customer inventory reports including forecast adjustments.
• Generate reports to support the sales effort & assist with new customer setup.
• Tracking of customer programs such as consignment, rebate and special promotions.
• Monitor customer accounts and update customer profiles as required.
• Collaborate with customers and internal stakeholders on resolving variances and invoice discrepancies.
• Work with sales and suppliers to resolve product concerns such as defective goods.
• Coordinate customer information requests to necessary stakeholders and obtain approvals to proceed, including vendor/supplier agreement.
• Demonstrates a willingness to learn and adheres to Imperial Dade core values.
• Performs other related duties and responsibilities as required or assigned