Sales Support Specialist

at  Lifetimes Living Inc

“HOW DO YOU LIVE IN THE MOMENT?”

We are passionate about ‘Making Every Moment Matter’™. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for.
The Sales Support Specialist plays a crucial role in achieving the organization’s occupancy goals. This includes responding to inquiries and following up with leads to advance the sales process, while also supporting communities by monitoring daily metrics to drive traffic and ensure accountability. The Specialist will also provide interim support for vacant Sales roles and in the onboarding new Sales & Marketing Managers at the home level.
This role will require extensive travel (80% or more) throughout Southern and Central Ontario, involving tasks carried out at various Retirement Communities, Support Office, and occasionally from a Personal Home Office.

QUALIFICATIONS:

The qualifications needed to join our family are as follows:

• Proficient in the use of Microsoft Office
• Proficient in Customer Relationship Management (CRM) software
• Knowledge of the surrounding area and communities
• Strong interpersonal skills
• Effective listening skills
• Excellent communication skills, both verbal and written
• Valid provincial driver’s license and access to a vehicle
• 3 – 5 years’ experience in Senior Living Sales.
• Skilled in conflict management techniques
• Available to work some weekends and nights
• Ability to travel to our fifteen communities when needed.
• Is familiar with the provisions of the following legislation: Employment Standards Act, Workers’ Compensation Act, Public Health Act, Residential Tenancies Act, Retirement Homes Act, Occupational Health & Safety Act

• Manage website telephone and email inquiries across the organization, and establishing and managing the rotating on call schedule for evenings and weekends
• Support the follow-up with telephone and email leads across the organization in conjunction with the corresponding community
• Completing audits on the communities to ensure compliance with LLI No lost leads system.
• Assist community leaders in determining appropriate next steps and creative follow up with prospects and assisting in the execution of next steps were appropriate
• Assist and participate in the orientation and onboarding of new Directors of Community Relations where needed
• Completing Customer satisfaction surveys with past and present residents.
• Is aware of and respects and promotes the Residents’ Bill of Rights
• Promote the Vision, Mission & Values and Standards of the community and promoting activities consistent with the Mission, Vision and Values of the organization.
• Drive occupancy levels and support communities to meet or exceed established sales targets
• Assist communities where necessary to track sales activity in our Customer Relationship Management (CRM) database and assist in analyzing reports to identify sales trends specific to the community and residence
• Role up weekly CRM reports to senior management
• Assists in research for competitive analysis
• Other duties as assigned