Sales Support Specialist

at  Paramount Commerce

We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data.
As we strengthen our position in Canada, we are strategically positioning ourselves for global expansion. To achieve our goals, we are seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide. Join us at Paramount Commerce, where we not only follow fintech trends but shape them.
We are seeking a Sales Support Specialist to join our Sales and Account Management team. In this role you will be an integral part of the Account Management team that will assist with meetings, manage customer leads, and act as the main contact for merchants while coordinating with various teams.

• Support the Account Management team by handling sales leads from qualification through to conversion.
• Attend and coordinate sales meetings, including scheduling, note-taking, and follow-up on action items.
• Be responsible for any follow-ups and support tasks resulting from sales meetings.
• Serve as the main point of contact for both existing and prospective merchants, nurturing relationships to enhance client satisfaction.
• Evaluate and pursue new business leads aiding in new business development for the company.
• Proactively manage merchant relationships and merchant satisfaction by handling service requests and reported issues from merchants.
• Complete monthly tasks including assessing, reviewing and communicating changes observed in merchant data metrics, volumes and fees with the Account Management team.
• Collaborate with cross-functional teams such as Product, Marketing, Finance, Legal, and Compliance to streamline processes.
• Assist with underwriting and onboarding activities for new merchants.
• Maintain and update sales materials, contact information, and CRM records.
• Gain a deep understanding of Paramount Commerce’s product offerings to provide effective support to merchants.