Sales Support Specialist- Team Leader (Fixed Term Contract)

at  Vodafone

WHO WE ARE

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

WHO YOU ARE

• Good analytical skills, with ability to interrogate and analyse data.
• Strong stakeholder communication and decision-making skills – ability to balance conflicting interests.
• Competency with Excel
• Positive attitude with an energy for team development
• Team playing and networking ability.
• Experience in CRM systems (ideally Salesforce)
• Self-starter, prioritising own workload and team workload.
  Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

DURATION: THIS IS A 12 MONTH FIXED TERM CONTRACT ROLE

• Hybrid
  At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don’t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are

WHAT YOU’LL DO

Working with colleagues across Vodafone UK Business, you will be responsible for leading a team to support end users (primarily Sales & Commercial) by leading the way in adoption of sales support, tools, systems and processes. The candidate will be responsible for our account allocations processes, system access and improving our data quality within our CRM system and associated activity to ensure customer experience is not impacted.

Stakeholder management is essential to ensure communication, flow of information and to keep abreast of all account movements to effectively manage change and support escalations whilst analysing and feeding back to senior management on data trends.

• Drive the team to support the business objectives and KPIS.
• Portfolio SLA achievement
• Provide a monthly suite of information and insight for stakeholders to be reviewed and analysed in session, with a plan to remove any negative factors.
• Create and maintain department processes and procedures to support in training and education to the sales and wider community and to identify methods for better ways of working.
• Support Request escalation management
• Ensure account allocations are swiftly and accurately assigned and in alignment with all billing and CRM systems for management flow and reporting.