Sales Support Specialist

at  Worldstrides

DESCRIPTION

The Sales Support Specialist is responsible for supporting the sales team with day-to-day responsibilities, specifically administrative tasks to achieve established internal service-level agreements (SLA). The successful candidate will play a crucial role in supporting our sales operations by handling a variety of administrative tasks.

Key Responsibilities Include:

• Provide excellent customer service to all program participants, clients, and internal teammates.
• Assist the sales team with daily administrative tasks, ensuring smooth and efficient operations.
• Learn our sales process from beginning to end: prospecting/lead generation, needs assessments, proposal reviews, winning the program, transition the program to an account manager.
• Request for Proposals (RFPs) and Competitive Bids: Prepare, compile, and track RFPs and competitive bids, ensuring timely and accurate submissions.
• Join sales partner on client discovery and needs assessment calls with clients.
• Input and update internal systems after client calls
• Participate in proposal review with clients and internal teammates.
• Assist with the preparation of accurate and timely invoices to clients.
• Assist with creating and maintaining online registration platforms and recruitment platforms.
• Maintain and update sales databases, ensuring accurate and up-to-date information.
• Communication: Facilitate effective communication within the sales team, handling inquiries and providing information as needed.
• Complete other general administrative tasks including, but not limited to: phone calls and data entry projects.
• Fulfill other projects as assigned.

Requirements:

• Fluent in English and Spanish
• Prior experience in an administrative or support role is beneficial but not required.
• Strong teamwork skills; proactively seeks out ways to add value.
• Strong organizational and multitasking abilities.
• Excellent written and oral communication skills – Advanced English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and as part of a team.
• Attention to detail and a high level of accuracy.
• Strong problem-solving skills and the ability to handle confidential information.
• Highly motivated and eager to learn.
• Professional demeanor and positive attitude.
• Strong work ethic and reliable.
• Ability to adapt to changing priorities and work under pressure.
• Interest in global education with a basic knowledge of world markets, capital cities, languages spoken and currencies.
• Bachelor’s Degree Desired.

• Provide excellent customer service to all program participants, clients, and internal teammates.
• Assist the sales team with daily administrative tasks, ensuring smooth and efficient operations.
• Learn our sales process from beginning to end: prospecting/lead generation, needs assessments, proposal reviews, winning the program, transition the program to an account manager.
• Request for Proposals (RFPs) and Competitive Bids: Prepare, compile, and track RFPs and competitive bids, ensuring timely and accurate submissions.
• Join sales partner on client discovery and needs assessment calls with clients.
• Input and update internal systems after client calls
• Participate in proposal review with clients and internal teammates.
• Assist with the preparation of accurate and timely invoices to clients.
• Assist with creating and maintaining online registration platforms and recruitment platforms.
• Maintain and update sales databases, ensuring accurate and up-to-date information.
• Communication: Facilitate effective communication within the sales team, handling inquiries and providing information as needed.
• Complete other general administrative tasks including, but not limited to: phone calls and data entry projects.
• Fulfill other projects as assigned