Sales Support Supervisor

at  Staples

POSITION SUMMARY:

The primary responsibility of this role is to supervise the execution of tasks necessary to drive sales, including freight flow, merchandise standards, inventory and replenishment procedures in all areas of the store. Required to take an active role in maximizing sales in office supplies and ensuring complete customer satisfaction. Assesses and evaluates direct reports, and takes a lead role in providing guidance, training and coaching on company initiatives, sales programs and product knowledge to maximize sales and earnings. This associate will also have keyholder responsibilities (open and closing the store) and will perform Manager on Duty shifts.

EXPERIENCE:

• 3-4 Years of Retail customer service is preferred.1-2 years in a supervisory role with direct accountability for achieving sales and service targets is preferred.

EDUCATION:

Successful completion of high school is preferred.
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MERCHANDISING AND REPLENISHMENT RESPONSIBILITIES

• Actions procedures to uphold company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays.
• Accountable for product flow to the sales floor, replenishment of merchandise and organization of midstocks and overstocks.
• Facilitates and/or participates in all cycle count processes as specifically outlined by company policies and procedures.
• Responsible for the out of stock procedures to maintain replenishment.
• Accountable for the input and integrity of appropriate paperwork. Responsible to forward for approval to appropriate manager and/or home office.
• Take a lead role in preparing for inventory count(s), participate in the inventory taking process, and follow up on variances.
• Oversees the coordination and execution within the receiving area and maximizes department productivity.
• Maintains and sustains an efficient filing system for all relevant paperwork as per company standards.
• Accountable for the execution of the return to the vendor (RTV) and Ebay process.
• Where applicable, coordinates the recycling programs including toner, ink, batteries and electronics.Where applicable, coordinates fulfillment centre receiving.