Sales & Support Team Leader

at  Logistics UK

ABOUT LOGISTICS UK

Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.
An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

JOB SUMMARY

To thrive in driving revenue and cultivating meaningful customer relationships, we are actively searching for a passionate and dynamic individual to take on the role of Sales & Support Team Leader. As the esteemed leader of a group of talented Sales Executives, you will have a critical role in exceeding our diverse business objectives across various channels and delivering unmatched customer service.

REQUIREMENTS

• Previous experience in B2B Sales is highly desirable.
• Proven ability to lead and manage a team effectively.
• Proficient in numeracy with strong computer skills.
• Exceptional telephone communication skills.
• Highly proactive and self-motivated individual.
• Outstanding communication and presentation skills with meticulous attention to detail.
• A well-organised individual with a professional approach, who is confident in managing their own time and the time of their team.

• Put the customer at the centre of everything we do.
• Guide and empower the Sales Executive Team to maximize sales through our shop websites, phone, and email.
• Lead the team in delivering exceptional service and order support to our customers.
• Ensure accurate administration of orders and returns.
• Collaborate with the Head of Retail to implement sales initiatives across retail channels and at external events.
• Cultivate and manage relationships with our Shop’s customer base, with a focus on the Top 20 Accounts.
• Collaborate and support the MRE, MRM, and KAM teams in seizing commercial opportunities.
• Provide updates to the Head of Retail and wider Logistics UK team on commercial performance, service, and operational feedback as needed.
• Work closely with our Fulfillment Partners to ensure accurate orders and an exceptional customer experience.
• Assist other key stakeholders within the business with relevant information and activities to drive sales and protect profit.