Sales Team Lead

at  Aroma360

Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!
Position Overview: The Call Center Sales Team Lead - 2nd Shift is responsible for supervising, motivating, and guiding a team of sales representatives in a call center environment. This role involves ensuring the team meets sales targets, maintains high customer satisfaction levels, and adheres to company policies and procedures. The Team Lead will provide ongoing training, support, and feedback to team members to enhance their performance and professional development.
Hours:

QUALIFICATIONS:

• Education: Bachelor’s degree in Business, Marketing, or a related field (preferred).
• Experience: Minimum of 3-5 years of experience in a call center sales environment, with at least 2 years in a supervisory or team lead role.

SKILLS:

• Strong leadership and motivational skills.
• Excellent communication and interpersonal skills.
• Proven track record of meeting or exceeding sales targets.
• Ability to analyze data and make data-driven decisions.
• Proficient in using CRM software and other sales tools.
• Strong problem-solving and conflict resolution skills.

ADMINISTRATIVE DUTIES:

• Maintain accurate records of sales activities, customer interactions, and team performance.
• Ensure the team adheres to all compliance and regulatory requirements.
• Assist with scheduling and workforce planning to ensure adequate coverage.