Sales Trainee

at  Taylor Wimpey

Date: 30 Aug 2024
Location: Bristol, GB, BS10 7TG
Company: Taylor Wimpey
Department Function
The HO Sales & Marketing team provide support and best practice for the BU Sales and Marketing teams to help them to market and sell our homes and communities efficiently, effectively and consistently. They are responsible for coordinating sales training and putting together guidance documents covering the sales process. The team manage our website, which gets over 11 million visits per year, providing a daily support desk for website users. They also manage our social media channels alongside the Head Office Customer Service, IR Comms and HR teams.
Job summary/Purpose
To train you to deliver a first class customer experience to all parties involved in the purchase of a new home from Taylor Wimpey.
To ensure sales meet or exceed target, and profit is maximised for the business.

Primary Responsibilities

• Take ownership of the development, all aspects of presentation and the entire purchasing process
• Become the reference point for the purchaser, and all other internal and external interested parties from first contact through to the completion of the house sale
• Promote and provide for the use of company recommended mortgage brokers and solicitors to ensure an efficient service for customers to achieve purchasing deadlines
• Ensure all administrative and reporting requirements are met according to company policies and agreed time frames
• Ensure that market research, price benchmarking, advertising, incentives, PR and other marketing events are undertaken proactively to provide the correct pipeline to fulfil agreed sales targets
• Proactively search for target customers and create appointments. Follow up leads to ensure that sales targets are met and customer satisfaction is measured to the level required by Taylor Wimpey
• Undertake inspections and introduce the customer to their new home, ensure familiarisation, and ensure the ‘after care’ of those customers at defined intervals following their move-in date
• Ensure the health & safety of customers, colleagues and other parties whilst on site in accordance with legal requirements and company policy

Experience, Qualifications, Technical Requirements

• High levels of self-management
• Exceptional customer service skills and sales excellence
• Computer Literacy
• Full driving licence and the ownership of a car
• The role requires regular weekend and bank holiday working

Inclusivity Statement
As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

• Take ownership of the development, all aspects of presentation and the entire purchasing process
• Become the reference point for the purchaser, and all other internal and external interested parties from first contact through to the completion of the house sale
• Promote and provide for the use of company recommended mortgage brokers and solicitors to ensure an efficient service for customers to achieve purchasing deadlines
• Ensure all administrative and reporting requirements are met according to company policies and agreed time frames
• Ensure that market research, price benchmarking, advertising, incentives, PR and other marketing events are undertaken proactively to provide the correct pipeline to fulfil agreed sales targets
• Proactively search for target customers and create appointments. Follow up leads to ensure that sales targets are met and customer satisfaction is measured to the level required by Taylor Wimpey
• Undertake inspections and introduce the customer to their new home, ensure familiarisation, and ensure the ‘after care’ of those customers at defined intervals following their move-in date
• Ensure the health & safety of customers, colleagues and other parties whilst on site in accordance with legal requirements and company polic