SalesForce Administrator

at  Bright HR Limited

SKILLS

• Able to understand a sales organisations process and data needs to support the optimisation of the organisation
• Able to understand the impact of proposed changes and support the prioritisation of those changes in order to maximise benefit from investment
• Experience of working in a SalesForce context in a sales lead organisation so able to understand the process, and data needs and support required
• Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets.
• Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer term maintenance costs
• Exhibit cross functional behaviour and support other competencies within the company
• Ability to communicate with many roles in the business in a way that can easily be understood, to negotiate with the senior and inexperienced colleagues to determine why a feature should be built and what the feature should be in order to support the business goals.
• Demonstrate, discuss and permeate current good practice in the skills specific to your professional family across other members of your professional family

*Accountability *

• Elicit, elaborate and maintain vision, drivers and CSF’s
• Identify stakeholders, their role and engage them to determine their needs
• Breakdown features into independent features that have value, can be estimated, are appropriately sized and testable
• Build maintain and communicate a release strategy that maximises opportunities for incremental delivery
• Support the product owner in development of a release plan
• Elaborate requirements collaboratively with other members of the team and the stakeholders
• Express the requirement as a suitably sized feature that is independent where the value is clear the feature can be estimated and tested
• Maintain a backlog of change that is elaborated at an appropriate level for the part of the development cycle that the feature is at
• Maintain a catalogue of NFR’s
• Negotiate features to balance complexity, speed to market and other competing pressures with stakeholders and team members
• Support testing of features by being the requirement authority for a feature
• Have sufficient detail to plan the feature when appropriate.

JOB PURPOSE

To manage a backlog of change from Sales, Service and Finance understanding the overall impact of changes in order to support prioritisation decisions to ensure that changes, reports and new features align with the sales process and are sympathetic with the current implementation.

*Accountability *

• Elicit, elaborate and maintain vision, drivers and CSF’s
• Identify stakeholders, their role and engage them to determine their needs
• Breakdown features into independent features that have value, can be estimated, are appropriately sized and testable
• Build maintain and communicate a release strategy that maximises opportunities for incremental delivery
• Support the product owner in development of a release plan
• Elaborate requirements collaboratively with other members of the team and the stakeholders
• Express the requirement as a suitably sized feature that is independent where the value is clear the feature can be estimated and tested
• Maintain a backlog of change that is elaborated at an appropriate level for the part of the development cycle that the feature is at
• Maintain a catalogue of NFR’s
• Negotiate features to balance complexity, speed to market and other competing pressures with stakeholders and team members
• Support testing of features by being the requirement authority for a feature
• Have sufficient detail to plan the feature when appropriate