Salesforce Administrator

at  Deloitte

GENERAL INFORMATION

Position
Salesforce Administrator
Work arrangement
Full-time
City
Budapest
Country
Hungary
Department
Business Services Center (PL)
Team
Information Technology
Area of interest
Business Development, Engineering, IT - Development
Way of work
Hybrid

WHO WE ARE LOOKING FOR

• Thorough knowledge of Salesforce and potentially Kantata data models, with in-depth knowledge of Salesforce platform technical capabilities
• Minimum of 2-3 years of experience in a related technical capacity
• Demonstrate experience working with relational databases and understanding data interdependence
• Experience with common system integration methods and technologies such as Web services, SOAP, JSON, REST, APIs, XML, SSO, SQL, and SOQL would be an additional asset
• Excellent problem-solving and troubleshooting skills
• Strong attention to detail and accuracy
• Effective communication and collaboration abilities
• Ability to work independently and as part of a team
• Master’s or Bachelor’s degree in Computer Science, Information Systems, or a related field
• Proven ability to meet deadlines and manage multiple tasks simultaneously

• Providing end-user support as 2nd/3rd line (for internal Deloitte employees) through ServiceNow
• Monitoring and acting on support activities related to the Kantata application
• Develop and deploy declarative changes based on business requirements while ensuring minimal disruption and proper documentation
• Effectively manage work items related to change management and collaborate with stakeholders when necessary
• Perform critical updates and regular health checks to ensure system stability
• Conduct regular checkups to identify and resolve interface run errors
• Manage Kantata jobs through the application launcher and investigate and resolve job errors
• Perform metadata extension to configure the system
• Providing effective professional mentoring to junior employees
• Actively contribute as a participant in sprint workshops, providing valuable insights
• Update technical interfaces and documentation as required