Salesforce Business Analyst

at  eimagine

Description of Duties:
At eimagine, we know that your best work happens when you live your best life and share your unique talents, so we do everything we can to be intentional in a remote enabled environment to make that possible. Recognized as a Best Places to Work since 2015, we are a team of humbly confident people who are proud of their craft, continuous learners, and have been known to cheer loudly for our teammates. For over 24 years we have been helping clients navigate technology and business change, while staying committed to delivering value & outcomes that enables their success.
Due to our growth, we are seeking a Salesforce Business Analyst who can work with our customers and internal delivery team to ensure successful identification and implementation of requirements for our Salesforce projects. The Salesforce Business Analyst would be responsible for defining, analyzing, validating and documenting business requirements, needs, and processes. In addition to sharing our enthusiasm for team collaboration (we promise our secret handshake isn’t hard to learn), you have an unmatched passion for using technology to solve problems and fulfill business outcomes.

Description of Duties:

• Experience using Salesforce to deliver business solutions.
• Lead and/or participate in requirements gathering and analysis sessions with clients to determine project requirements.
• Develop user stories and process flows to support the development of Salesforce solutions.
• Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfil user stories.
• Perform Salesforce implementation and configuration.
• Collaborate with developers to test and verify that solutions will meet the business requirements.
• Accountable for reviewing and finalizing extensive functional and technical documentation.
• Able to elicit and translate high-level business needs into specific and concise processes.
• Creation of project documentation to include user manuals, training deliverables, business requirements documentation, test scripts and work product validation.
• Ability to provide Salesforce demonstrations for clients

Desired Skills & Experience:

• Good Understanding of Sales, Service, Community, Apttus and App Cloud
• Experience withSalesforce.com configuration
• Excellent communication skills to include internal/external interaction, and documentation
• Experience working in SDLC, testing and validating solutions, and working as a Business Analyst.
• Proven ability to self-manage and complete project deliverables.
• Confident in making decisions, accurate, detailed-oriented, and able to problem solve/analyze.
• Good interpersonal, listening, written, and verbal communication.
• Functional and/or Technical Certifications as deemed appropriate for specialization.

Education:

• Bachelor’s degree in information technology, computer science or business administration required

• Experience using Salesforce to deliver business solutions.
• Lead and/or participate in requirements gathering and analysis sessions with clients to determine project requirements.
• Develop user stories and process flows to support the development of Salesforce solutions.
• Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfil user stories.
• Perform Salesforce implementation and configuration.
• Collaborate with developers to test and verify that solutions will meet the business requirements.
• Accountable for reviewing and finalizing extensive functional and technical documentation.
• Able to elicit and translate high-level business needs into specific and concise processes.
• Creation of project documentation to include user manuals, training deliverables, business requirements documentation, test scripts and work product validation.
• Ability to provide Salesforce demonstrations for client