Salesforce Business Analyst

at  Pantheon Data

COMPANY OVERVIEW

Pantheon Data (a Kenific Holding company) is a private, small business based in the Washington, DC, area. Pantheon Data was founded in 2011, initially providing acquisition and supply chain management services to the US Coast Guard. Our service offerings have grown in the past ten years, including infrastructure resiliency, contact center operations, information technology, software engineering, program management, strategic communications, engineering, and cybersecurity. We have also grown our customer base to include commercial clients. The company has used this experience to expand our service offerings to other agencies within the Department of Homeland Security (DHS), the Department of Defense (DoD), and other Federal Civilian Agencies.

POSITION OVERVIEW

We are seeking a skilled Salesforce Business Analyst to join our team. The ideal candidate will have extensive experience in developing and maintaining Salesforce solutions within a government environment. This role involves working closely with product owners, stakeholders, and Scrum teams to ensure successful project outcomes.

CLEARANCE REQUIREMENTS

U.S. Citizenship with the ability to obtain and maintain a DoD Secret clearance.

BENEFITS OVERVIEW

We are always looking for good people! Pantheon Data is committed to providing its employees with competitive salaries and benefits in order to increase employee satisfaction and productivity. In addition to our benefits, we also offer SmartBenefits through the Washington Metro Area Transportation Authority, where you specify an amount of your pre-tax wages be paid directly to your SmarTrip account. In some cases, tuition assistance may be available for continuing education expenses and certifications related to their position. Additional details may be found at https://pantheon-data.com/careers/

Required Skills and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience as a Business Analyst, with specific experience in Salesforce and government projects.
• Salesforce certifications such as Salesforce Certified Administrator or Salesforce Certified Service Cloud Consultant.
• Proficiency in Salesforce, including configuration, customization, and integration.
• Excellent communication, collaboration, and problem-solving skills

Preferred Skills and Experience

• Additional Salesforce certifications such as Salesforce OmniStudio.
• Experience working in Agile environments and familiarity with Scrum methodologies.
• Proven track record of managing projects within a government environment

• Requirements Gathering: Collaborate with product owners and stakeholders to gather and define business requirements.
• Solution Development: Work with Scrum teams to design, develop, and maintain Salesforce solutions that meet business needs.
• Government Compliance: Ensure all solutions comply with relevant government regulations and standards.
• User Stories: Develop detailed user stories and process flows to support the design and development of Salesforce solutions.
• Testing and Validation: Collaborate with developers to conduct unit testing and ensure solutions meet business requirements.
• Training and Support: Provide training and support to end-users and team members on Salesforce functionalities and best practices.
• Documentation: Create and maintain comprehensive documentation for all solutions and processes.
• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance Salesforce usage.

Required Skills and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience as a Business Analyst, with specific experience in Salesforce and government projects.
• Salesforce certifications such as Salesforce Certified Administrator or Salesforce Certified Service Cloud Consultant.
• Proficiency in Salesforce, including configuration, customization, and integration.
• Excellent communication, collaboration, and problem-solving skills.

Preferred Skills and Experience

• Additional Salesforce certifications such as Salesforce OmniStudio.
• Experience working in Agile environments and familiarity with Scrum methodologies.
• Proven track record of managing projects within a government environment.