WE’RE A LEADING ONLINE REVIEWS PLATFORM, FREE AND OPEN TO ALL. OUR MISSION IS TO BE A UNIVERSAL SYMBOL OF TRUST. WE ARE WELL ON OUR WAY — BUT THERE’S STILL AN EXCITING JOURNEY AHEAD OF US. DO YOU WANT TO JOIN US AT THE HEART OF TRUST?

Trustpilot is seeking a highly skilled and experienced Salesforce Business Analyst to join our dynamic and fast-paced team. In this role, you will play a crucial part in driving our Salesforce platform to its full potential, ensuring optimal performance, efficiency, and alignment with our business goals. As a trusted advisor to our cross-functional teams, you will lead the analysis, design, and implementation of Salesforce solutions, focusing on process optimization, data integrity, and customer-centric outcomes.

STILL NOT SURE?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We’re keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don’t worry if you’re looking at this job description and feel like you don’t meet all the requirements, we’d still really like to hear from you!

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• Salesforce Product Management:
• Collaborate with stakeholders to define and prioritize the Salesforce product roadmap.
• Act as the subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement.
• Manage the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment.
• Agile Business Analysis:
• Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing ops and tech initiatives.
• Translate business requirements into clear and actionable user stories, epics, and acceptance criteria.
• Collaborate closely with development teams to ensure successful implementation and delivery of projects.
• Cross-Functional Collaboration:
• Foster strong relationships with key stakeholders, including sales, marketing, customer success, and IT teams.
• Facilitate workshops and meetings to gather requirements, elicit feedback, and ensure alignment across teams.
• Serve as a liaison between business users and technical teams, ensuring effective communication and understanding.
• Data Integrity and Reporting:
• Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency.
• Design and deliver insightful reports and dashboards to provide stakeholders with actionable insights.
• Continuously monitor data quality and provide recommendations for improvement.