Salesforce Business Associate Analyst

at  City National Bank

COMPENSATION

Starting base salary: $34.55 - $55.19 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

• To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

• Support CNB’s Salesforce users by troubleshooting inquiries, logging & tracking issues and assisting in triaging situations
• Support the existing Salesforce COE Agile process of prioritization of user stories across multiple business processes and stakeholders
• Understand cross-functional impacts of business requirements to configuration, process, workflow and reporting, and incorporate into user support interactions
• Perform and / or coordinate UAT testing; work with SFDC COE business and technical teams on defect remediation
• Serve as a point of contact from the SFDC COE team for day-to-day support of the Salesforce platform users: answer questions; help with access and usage requests and needs; identify issues and work with the appropriate parties on remediation
• Help design and execute a broader support model, inclusive of self-service materials/capabilities, in coordination with the SFDC COE roadmap
• Help maintain and improve knowledge base & training material accessible by support team and business users to minimize cases and avoid repeat issue escalation
• Help to create and maintain custom reports and dashboards for various teams
• All other appropriate duties as required.