Salesforce Business Systems Analyst

at  Big Brothers Big Sisters of America

EDUCATION & RELATED WORK EXPERIENCE

Education Level: Bachelor’s degree in a related field, such as computer science, information systems, or business administration, or equivalent combined work experience
Years of Related Work Experience: A minimum of 3-5 years of relevant experience as a Salesforce Administrator and Business Analyst.
Skills and Knowledge: 5+ Years of Experience in Software; Active Salesforce Certifications (cannot be expired), Salesforce Certified Administrator, or Salesforce Certified Platform App Builder; Advanced understanding of Salesforce platform capabilities, features, and best practices; Proficient in Salesforce configuration, including custom objects, fields, flows, validation rules, and other standard and custom Salesforce functionalities; Experience in end-to-end implementation of Salesforce CRM itself as well as with different systems; Experience with agile development methodologies; Active belief and practice in documentation; Advanced analytical and problem-solving skills; Exceptional communication and interpersonal skills, with the ability to work effectively with business stakeholders, technology teams, and other stakeholders at all levels of the organization; Ability to manage multiple priorities and projects simultaneously in a fast-paced, dynamic environment; Ability to work independently and proactively, taking ownership of tasks and driving them to completion; Demonstrates enthusiasm towards continued personal/professional development; Ability to use project management tools to manage work.

AMERICANS WITH DISABILITIES ACT

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

POSITION PURPOSE

As a direct report of the Senior Director, Product Development, the Salesforce Business Systems Analyst (BSA) is primarily responsible for solving and implementing Salesforce solutions, supporting end users, analyzing business requirements, to drive business growth and success for our network of 200+ agencies and the National office.
You will work closely with the Senior Director, Product Development as a member of the Salesforce development and administration team within the Information Technology department of Big Brothers Big Sisters of America (BBBSA) to ensure solutions meet the needs of the organization. BSAs are supporting the life cycle of the solution implementations. The ideal candidate will have an advanced background in Salesforce, business analysis, and project management. The candidate will also possess excellent communication and leadership skills.
Career Opportunity Closing Date: Until Filled
Location: United States (100% REMOTE)
Travel: Approximately 5%

JOB RESPONSIBILITIES

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.