Salesforce Development Manager

at  Thames Water Utilites

In Team Digital, we’re planning for a future where the technology solutions we co-create and design enable us to achieve our goal to protect our greatest natural resource and allow our customers, communities and the environment to thrive.
As a team, our vision is to create an everyday digital experience for the people we serve our customers by putting them at the heart of everything we do. As part of our award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround.
The Salesforce Development Manager is pivotal in overseeing the technical delivery and coordination of Salesforce-related activities across both Projects and Product Teams within the Retail division. This role ensures that all teams are adequately equipped with the necessary resources, tools, and processes to effectively deliver both product updates and incident releases into the production environment. In addition to team support, this position plays a crucial role in assisting the Salesforce Platform Lead in executing the strategic roadmap.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

WHAT YOU’LL BE DOING AS A SALESFORCE DEVELOPMENT MANAGER

• Manage the Salesforce Team members, focusing on their wellbeing and personal development
• Engage with all internal and external stakeholders to understand business requirements, plan and manage deliverables and communicate about delivery costs
• Collaborate with Portfolio Leads and architecture teams to build Platform Roadmaps and plan delivery
• Coordinate dependencies across the Product and Engineering teams and other digital teams to ensure smooth project progression
• Collaborate with Project Managers and cost code owners to forecast expenses and track actual spend, ensuring adherence to the allocated budget provision
• Provide mentoring and cross-training using your expertise to enhance the capabilities of others. Maintain technical engineering standards, addressing any shortcomings promptly
  Base Location: Reading - Hybrid
  Working Pattern: 36 Hours

WHAT YOU SHOULD BRING TO THE ROLE

We want to bring together a team of brilliant tech minds with game changing ideas. We’re looking for people who will help us re-imagine the way we work and the way we get things done:

• A truly digital mindset. Open to collaboration. Open to risk. Open to new ways of doing things.
• Obsessed with data. Obsessed with excellence
• People who think and behave differently to the way we do. People who don’t want to just be another cog in the machine
• Significant experience demonstrating leadership and management experience in Salesforce technology project delivery
• Excellent understanding of Salesforce development, particularly with Service Cloud and Field Service Lightning
• Experience in large-scale agile delivery
• Proven track record in successful project completion and achieving software delivery targets
• Knowledge of regulatory compliance and security best practices in software development
• Experience managing delivery budgets
• Knowledge and understanding of Software Development Lifecycle
• Proficient in Agile Scrum delivery