Salesforce Field Service Management Developer

at  Builders FirstSource

We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.
We are looking for a skilled Salesforce Field Service Lightning (FSL) Developer/System Administrator to manage, develop, and support our Salesforce Field Service platform. In this role, you will be responsible for configuring and maintaining FSL solutions, building custom features, and optimizing the platform to meet business needs. You will collaborate with stakeholders, enhance system functionality, and ensure that the system operates smoothly for users in the field and back office.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 2+ years of experience working with Salesforce configuration and administration.
• Proficient in declarative customization, such as custom objects, fields, and page layouts.
• Experience with Salesforce Security Model, including profiles, roles, permission sets, permission set groups and sharing rules.
• Proficiency in building and optimizing automation using Flows.
• Ability to troubleshoot technical issues and provide effective solutions for both users and system processes.
• Strong understanding of Salesforce data management including data imports/exports, data cleansing, and reporting.
• Ability to troubleshoot technical issues and provide effective solutions for users and system processes.
• Strong problem-solving skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.

PREFERRED QUALIFICATIONS

• Experience with Salesforce Field Service Lightning (FSL), including scheduling, dispatching, work orders, and mobile workforce management.
• Experience with Salesforce Field Service mobile app customization and optimization.
• Salesforce Administrator certifications and Salesforce Certified Field Service Lightning Consultant are a plus.
• Willingness to undergo training in Salesforce Field Service Lightning (FSL) and work toward certification if not already experienced.
• Knowledge of Salesforce declarative integrations tools including external objects & Salesforce Connect, Outbound messages, Platform Events & Change Data Capture (CDC), Named Credentials & External Services.
• Proven experience architecting FSL solutions is highly desirable.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• FSL Configuration and Administration: Perform day-to-day configuration and management of Salesforce Field Service Lightning, including setting up work types, service appointments, service resources, territories, and scheduling rules.
• System Customization: Develop custom features in Salesforce FSL using Apex, Visualforce, Lightning Web Components (LWC), and Flows. Customize and enhance FSL objects, layouts, and processes to meet the needs of the field service team.
• Mobile Optimization: Ensure that the Salesforce FSL mobile app is optimized for field users by configuring mobile-specific features and ensuring a seamless experience for technicians.
• User Support and Troubleshooting: Provide administrative support to FSL users, resolve issues, and troubleshoot problems. Manage user accounts, roles, profiles, and permissions to ensure proper access control.
• Integration Support: Assist with the integration of Salesforce FSL with other systems such as ERP, inventory management, and third-party tools, ensuring data flows smoothly between platforms.
• Automation: Develop and maintain process automations using Flows, Process Builder, and workflows to improve business efficiency and minimize manual tasks.
• Data Management: Ensure the accuracy and integrity of data within the FSL system by managing imports, exports, and data clean-up processes. Create and manage reports and dashboards to monitor key metrics for field service performance.
• Continuous Improvement: Stay updated with Salesforce releases and new FSL features to recommend and implement enhancements that drive efficiency and improve user experience.
• Documentation and Training: Create and maintain documentation for system configurations, customizations, and processes. Provide training and support for end-users and administrators to ensure effective system use.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds.
• Occasional travel may be required