Salesforce Functional Lead - Sydney

at  Capgemini

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.
For more about why Capgemini https://www.capgemini.com/au-en/careers/why-join-capgemini/

LET’S TALK ABOUT THE TEAM

Our Digital Customer Experience (DCX) team partner with businesses to help them adapt and respond effectively to the challenges of a constantly changing world, this is done by delivering thought leading transformational solutions. We’re also a Salesforce global strategic partner, one of the largest Salesforce partners in Australia, a leader in the Gartner magic quadrant for CRM and have received numerous Salesforce Innovation Awards. Within our Salesforce team we are continually driving customer value, by leveraging the power of the World’s #1 Digital Platform. Our focus areas are Multi Cloud, Digital Agility and Enterprise Integration and Deployment.
Due to the nature of the work involved, we are looking for Australian Citizens only.

LET’S TALK ABOUT YOUR CAPABILITY AND EXPERIENCE .

• Solid background working as functional/business analyst implementing Salesforce Solutions in enterprise organisations.
• Can capably demonstrate where you have used your initiative to help clarify and solve business problems with innovative ideas across a variety of project types and industries.
• Experience in working in and Agile delivery model.
• Energy, enthusiasm and attention to detail.
• Holding core Salesforce Certifications (including Admin, Sales, Service,)

As a Salesforce Functional Lead(Manager), you’ll work alongside a team of like-minded individuals within the Salesforce community and partner closely with our clients on a wide variety of collaborative and innovative engagements. You’ll be:

• Engaging effectively with stakeholders, driving key relationships and assisting the clients to work out their requirements, to reach excellent outcomes for the business.
• Gathering, analysing and documenting business requirements, ensuring they are documented in the most appropriate method for the customer.
• Facilitating workshops, conducting one on one interviews, process mapping and utilising other methods including developing User Stories, and likely working to Agile sprint cycles.
• Working closely with developers and architect’s consultants to configure and develop features aligned to design standards
• Advising on best practice of the platform from a functional perspective and aligning to requirements
• Mentoring and guiding junior functional analysts.