Salesforce Loyalty Management Architect (USA-based)

at  Aquiva Labs

DESCRIPTION

As one of the most experienced Salesforce PDO and consulting partners, Aquiva Labs helps customers bring their Salesforce vision to life and deliver solutions across the Salesforce product portfolio. We leverage our strategic relationship with Salesforce to equip organizations with expert knowledge, as well as implement our existing in-depth understanding of architectures, technology stacks, and partners to guide our customers through the complex digital transformation initiatives.
We are seeking an experienced Salesforce Architect with a strong consulting mindset, product expertise, and deep knowledge of the Salesforce ecosystem - specifically in Loyalty Cloud and Salesforce Loyalty Management. In this role, you will lead loyalty program implementations, optimize earn/redeem processes, and design scalable solutions that drive customer engagement and business growth.
Travel Requirement: Up to 50% travel to Bethesda, MD, with increased onsite presence (2-4 days/week) during the first 2-3 months, then tapering off.

SKILLS, KNOWLEDGE AND EXPERTISE

• Hospitality industry experience, Loyalty program execution experience
• Experience implementing Salesforce Loyalty Management for at least one customer
• Extensive experience with Salesforce configuration and customization of Salesforce Loyalty Management
• Program / Tier / Benefit mapping
• Global promotion management
• Loyalty earn/ redeem process understanding along with escrow concept
• Understanding of Data Processing Engine and process builder
• Understanding of Decision Tables and batch process
• Large scale workshop planning and execution
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
• Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of collaborators
• Detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience

• Design & Implement Loyalty Solutions – Architect and deploy Salesforce Loyalty Cloud solutions, ensuring scalability and business alignment.
• Define System Architecture – Identify gaps, optimize processes, and deliver comprehensive Salesforce-based solutions.
• Loyalty Program Configuration – Develop and manage tier structures, benefits, and earn/redeem workflows.
• Process Automation & Customization – Configure Decision Tables, Data Processing Engine, and batch processes to enhance system efficiency.
• Lead Discovery & Stakeholder Alignment – Conduct workshops, define business requirements, and translate them into actionable designs.
• Ensure Best Practices & Innovation – Stay ahead of Salesforce trends, optimize performance, and drive continuous improvement.