Salesforce Marketing Cloud Analyst

at  University of California San Francisco

UCSF is seeking an experienced Salesforce Marketing Cloud Developer with a deep understanding of the Marketing Cloud platform and a proven ability to apply theory and put it into practice. This position will play a key role in the design, building, testing, and implementation of our patient and provider communications systems, using the latest technology from Salesforce, including Marketing Cloud, Data Cloud, Healthcloud and other applications.
The successful candidate will offer broad job knowledge, an ability to independently perform the full range of responsibilities within the function, and a knack for analyzing diverse problems or issues. The successful candidate will work closely with other team members to support the Marketing Cloud platform and marketing email operations.
If you are a seasoned professional with a deep understanding of Salesforce Marketing Cloud, and you’re excited about leveraging technology to make a positive impact on clinical and business communications, we would love to hear from you!
UCSF is committed to embracing diversity and fostering an inclusive environment. All qualified applicants are encouraged to apply, irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $97,948 - $180,027 (Annual Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

DEPARTMENT DESCRIPTION

Clinical Systems and Health Informatics are responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.
Incumbent must be able to adhere and emulate Clinical Systems and Health Informatics culture and core values as stated below:
“People First: Patients are healthier and families happier with Clinical Systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF’s future. We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver.
Clinical Systems Core Values include:
Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.
Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results,
exhibits bias-to-action, and avoids analysis-paralysis
Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.
Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• Minimum of 3 years of experience working as a Marketing Cloud Email Specialist / Developer or a similar role.
• Proficiency in HTML, CSS, and JavaScript for email templates and cloud page development and customization.
• In-depth understanding and application of Salesforce Marketing Cloud technical skills, including technical configuration, AMP script, cloud pages, automation, journeys, email templates development, and platform configurations
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system and email performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

PREFERRED QUALIFICATIONS

• Experience with synchronized data extensions.

Please refer the Job description for details