Salesforce Operations Manager

at  Appcast

Company Description
Appcast is the global leader in programmatic recruitment advertising technology and recruitment marketing services. With advanced technology, unmatched market data and a team of the industry’s best recruitment marketers, Appcast’s technology and services manage job advertising annually for enterprise clients across multiple industries and geographies. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe. Appcast is part of the Stepstone group, a leading digital recruitment platform that connects companies with the right talent and helps people find the right job.
Job Description
The Salesforce Operations Manager is the main contact point for Salesforce operations, owning the maintenance, implementation, and configuration of Salesforce. This role will partner cross-functionally, serving as a subject matter expert capable of providing technical support to ensure end user effectiveness and generating data-based insight strategic recommendations. This role will streamline and enhance business operations at Appcast, positioning Salesforce as a driver of business growth.
Job Responsibilities:

QUALIFICATIONS

• Proficient with Lightning, Salesforce CPQ (Configure, Price, Quote), Outreach, ZoomInfo or other platforms that integrate with Salesforce
• Skilled in stakeholder engagement and cross-functional collaboration across diverse business units.
• Expertise in mapping processes and systems to align with the end-to-end customer journey.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of best practices in data management and data security.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in a related field or equivalent work experience.
• 7+ years’ experience working in Revenue, Sales or Business Operations.
• 3+ years of experience as a Salesforce Certified Administrator with a deep understanding of the platform’s features and capabilities.
• Proven experience in Salesforce strategy, implementation, and optimization, with a strong understanding of Salesforce architecture and best practices.
• Previous experience managing Salesforce projects including defining project scope, creating a project plan, resource management, monitoring and controlling, and closing projects.

TRAVEL REQUIREMENTS

• Travel for this position will be required as needed to attend internal meetings.

• This position does not supervise others.
  Additional Information