Salesforce Product Manager

at  Absa Bank Limited

Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Are you a pioneer at heart, thriving in fast-paced environments, and energized by the transformative potential of technology in banking? If so, we have the perfect role for you!
We are seeking a dynamic individual to define platform capabilities that will revolutionize the colleague experience on the Salesforce platform. This role combines deep insights about clients and colleagues with emerging technology to enhance the value we deliver to clients.
Job Description

Key Responsibilities:

• Strategy and Planning: Formulate strategies to drive value from the Salesforce Platform in partnership with client, product, technology, and operations teams.
• Business Change: Manage ongoing investment and activity in line with the defined portfolio, including capacity and capability planning and development.
• Solution Realisation: Plan and drive execution of activities aligned with the Corporate Digital Platform execution model (SAFE).
• Benefits Optimisation: Utilise existing solution usage analysis to develop deep client insight and identify opportunities to create client value.
• BAU: Agree and manage SLAs with key stakeholders and support teams, consistently reducing organisation risk.

Education and Experience Required:

• B-degree
• 5-8 years’ experience in the financial industry (Knowledge in Corporate Banking)
• Minimum 5 years experience in an Agile environment
• Salesforce Certifications and 3-4 years’ experience

Advantageous Experience:

• Exposure to emerging technology – For example: CRM, Blockchain, DLT, Artificial Intelligence, Smart contracts, Cloud, API’s
• Ability to coordinate to solve problems across multi-functional and diverse teams.
• Strong orientation to driving strategy execution
• Advanced Level Salesforce Certifications i.e. Service Cloud Consultant; Sales Cloud Consultant & Marketing Cloud
• Product Owner Certification (SAFe; Agile)

Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertise

• Strategy and Planning: Formulate strategies to drive value from the Salesforce Platform in partnership with client, product, technology, and operations teams.
• Business Change: Manage ongoing investment and activity in line with the defined portfolio, including capacity and capability planning and development.
• Solution Realisation: Plan and drive execution of activities aligned with the Corporate Digital Platform execution model (SAFE).
• Benefits Optimisation: Utilise existing solution usage analysis to develop deep client insight and identify opportunities to create client value.
• BAU: Agree and manage SLAs with key stakeholders and support teams, consistently reducing organisation risk