Salesforce Product Manager

at  Softrams

Softrams is one of the fastest growing digital services firms in the Washington Metropolitan regions crafting human-centered solutions and empowering digital services with a focus on HX, AI, cloud, DevOps and cyber security. Our offices are located in Leesburg VA, Baltimore MD, and Plano TX, and our teams are spread across the U.S.
Recognized as a Top Workplace USA (2024)
Recognized as one of the Top Workplaces in Technology (2023, 2021)
INC 5000, Fastest growing companies in America (2023, 2022)
Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area
2020 NXT UP - Top Federal Emerging Technology and consulting firms
2020 Inaugural DC Metro’s Most Successful Companies
2020 Washington Technology Fast 50
NVTC Tech 100 (2020, 2019)

JOB DESCRIPTION:

Softrams is looking for a strong Salesforce Product Manager to develop a product vision and drive technical teams in deploying effective solutions for modern and usable applications for mission-critical U.S. federal government enterprise IT solutions.
This full-time W-2 role is eligible for 100% remote work; however, the selected candidate must be able to perform work during standard east coast working hours of 9am ET to 5pm ET.

FEDERAL REQUIREMENTS:

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• Must be a citizen of the United States.

• Ability to obtain a U.S. Federal position of Public Trust clearance designation.
• Must reside in and be able to perform work in the United States.
• Must have lived in the United States for 3 of the last 5 years.

REQUIRED QUALIFICATIONS:

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• Bachelor’s degree in business, computer science, or a related field; an MBA or similar advanced degree is a plus.

• 5+ years of experience as a Product Manager, ideally in Salesforce or CRM-related platforms within a large enterprise setting.
• Salesforce certifications such as Salesforce Administrator, Salesforce Platform App Builder, or Salesforce Certified Business Analyst.
• Strong knowledge of enterprise Salesforce applications, with experience in designing and launching products that support business processes at scale.
• Demonstrated ability to work in a dynamic environment with competing priorities, managing multiple stakeholders and balancing business needs with technical feasibility.
• Experience with ITIL-based service request management, service desk operations, and establishing SLAs to improve response and resolution times for service requests.

Requirements Gathering & Analysis:

• Conduct thorough requirements analysis, including user stories, acceptance criteria, and detailed specifications for Salesforce enhancements.
• Translate complex business requirements into technical solutions that can be implemented by the Salesforce development team

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• Platform Strategy & Roadmap Development:

• Define and maintain the Salesforce platform vision, strategy, and roadmap based on business needs, customer feedback, and industry best practices.
• Identify and prioritize high-impact enhancements and service requests that improve business processes and customer experience.

Project Planning & Execution:

• Lead end-to-end planning and execution for Salesforce projects, ensuring alignment with organizational goals, timelines, and resources.

• Develop comprehensive project plans, define key milestones, and coordinate with cross-functional teams to meet deadlines.

Cross-functional Collaboration:

• Work closely with various business stakeholders to gather and prioritize requirements and ensure alignment on project goals.

• Act as the main liaison between technical teams, end-users, and leadership, ensuring all stakeholders are informed and engaged.

Operations & Service Request Management:

• Oversee day-to-day operations for the Salesforce platform, ensuring optimal performance, reliability, and availability.
• Establish and manage a streamlined process for handling service requests, support tickets, and incident management related to the Salesforce platform.
• Collaborate with support teams to quickly resolve escalations and ensure high-quality service delivery to end users.

• Monitor service levels, response times, and resolution rates, implementing improvements to boost efficiency and satisfaction.

Product Lifecycle Management:

• Manage the product lifecycle, from initial ideation and scoping to deployment and ongoing support.

• Oversee product release processes, including development, testing, and deployment of new features and improvements.

Requirements Gathering & Analysis:

• Conduct thorough requirements analysis, including user stories, acceptance criteria, and detailed specifications for Salesforce enhancements.

• Translate complex business requirements into technical solutions that can be implemented by the Salesforce development team.

Customer & Client Relationship Management:

• Build and maintain strong relationships with business stakeholders to understand needs, address concerns, and gather feedback for platform improvements.

• Act as a trusted advisor for key clients, facilitating open communication and alignment on project goals, timelines, and deliverables.

Performance Metrics & Reporting:

• Define and track key performance indicators (KPIs) to measure the success of the platform and projects.

• Generate reports and dashboards to provide insights to stakeholders, highlighting progress, roadblocks, and areas for improvement.

Technical Acumen:

• Maintain a strong understanding of the Salesforce platform, including Sales Cloud, Service Cloud, Marketing Cloud, and integration capabilities.

• Possess a strong grasp of Salesforce architecture, data models, and custom development (Lightning Components, etc.).

Agile Project Management:

• Use Agile methodologies to manage sprints, prioritize features, and continuously iterate based on user feedback and business needs.

• Facilitate Agile ceremonies, including sprint planning, stand-ups, retrospectives, and release planning.

Vendor & Partner Management:

• Collaborate with third-party vendors, consultants, and system integrators to ensure successful delivery of projects and integrations.
• Negotiate and manage relationships with Salesforce and other technology partners to ensure the platform meets evolving business needs.