Salesforce Program Manager/Scrum Master

at  Cisco Systems

ABOUT THOUSANDEYES

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.
In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business
About the Role: We are seeking a dynamic and experienced Salesforce Scrum Master/Program Manager to join our team. This role will involve leading our Agile Sprint rituals and processes, driving documentation, and communicating delivery and release expectations with stakeholders. The ideal candidate will help accelerate our adoption of Agile methodologies and guide us down the path of maturity. You will play a crucial role in helping our team achieve operational efficiencies leading to a reduction in bugs, staying on track with timelines, and improving overall productivity. This role requires a deep understanding of business processes, excellent analytical skills, and expertise in Salesforce functionality to optimize the use of the platform in achieving organizational goals.

QUALIFICATIONS:

• Proven experience as a Scrum Master in an Agile environment
• Strong knowledge of Agile methodologies and principles
• Excellent communication and facilitation skills
• Ability to drive documentation and maintain detailed records
• Experience with stakeholder management and expectation setting
• Scrum Master certification (CSM, PSM, or equivalent)
• Experience with Agile frameworks such as Scrum, Scrumban, and Kanban
• Prior experience with Salesforce.com, particularly Service and Sales Cloud
• Customer service-oriented with effective time management skills
• Experience with Agile project management tools (e.g., Jira, Trello, Confluence)
• Experience working with cross-functional teams in a matrixed organization

• Guide teams on use of Agile framework and uncover areas of improvement
• Coach teams on self-organizing to optimize execution velocity
• Identify and remove blockers or coach teams on how to self-remove them
• Identify potential sprint risks proactively
• Build an environment of trust where team members feel comfortable giving feedback
• Facilitate Agile ceremonies including daily stand-ups, sprint planning, scheduling, backlog grooming, solution reviews, and retrospectives
• Collaborate with stakeholders to manage expectations around delivery timelines and release schedules
• Create communication including release notes and newsletter to keep greater organization informed of changes within TE’s Salesforce ecosystem
• Drive the creation and maintenance of comprehensive documentation.
• Promote continuous improvement practices and implement process enhancements
• Track and report on team performance metrics
• Oversee testing and user acceptance testing (UAT) processes to ensure quality and reliability of deliverables