Salesforce Solution Architect (Alajuela, Costa Rica)

at  Smith Nephew

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
Are you interested in making a global impact? In this position, you will deliver, operate, and support the upcoming CRM projects and services, working closely with Americas Commercial and CRM development teams, and delivering scalable and sustainable solutions.
Job level (for internal use only): P4

What will you be doing?

• Work with commercial teams to gather business requirements, prioritize a development backlog, and plan a delivery schedule for the business.
• Design CRM solutions in areas such as Account Planning, Customer Segmentation, Territory Management, Pipeline Management, Opportunities Management, Customer Master Data, Marketing Automation, and Service Cloud.
• Lead all aspects of the solution architecture and CRM implementation design, working with technical architects to follow defined SDLC.
• Evaluate and leverage CRM emerging technologies to support the company’s growth and strategy.
• Be an inspiring leader and drive innovation and adoption of CRM by providing valuable strategies and solutions.

What will you need to be successful?

• Education: Bachelor’s Degree level or above in IT.
• Licenses/ Certifications: Salesforce.com Certified Sales/Service Consultant, Salesforce.com Certified Administrator, and/or Salesforce.com Certified Developer.
• Training/certification in ITIL, Agile, and Project Management is preferred.
• Experience: 5 - 10 years’ experience in leading Salesforce design, build & deployment activities.
• Experience designing and delivering platform-based applications.
• Experience in leading and deploying SaaS platforms.
• Experience leading agile delivery processes to guide development teams to deliver the desired business user stories.
• Experience in life sciences and/or medical device company preferred.
• Competencies: ability to understand and solve business and technology challenges related to the implementation of CRM technologies.
• Ability to operate effectively in a global multi-cultural environment and drive harmonization and standardization.
• Global lead responsible in governing multi-functional/cross-regions solutions and ability to executes processes end-to-end.
• Languages: excellent communication skills, exceptional written, verbal and presentation skills to a diverse set of audiences, in English.

You. Unlimited
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about
Employee Inclusion Groups
on our website.

Other reasons why you will love it here!

• Your future: stock purchase program, referral bonus, subsidy in transport and food, recognition program.
• Work/Life Balance: Extra days off, birthday off, voluntary hours.
• Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave.
• Flexibility: Hybrid work model (for more professional roles), flexible schedules.
• Training: Training program, unlimited learning.
• Extra perks: employees association, and more…

• Work with commercial teams to gather business requirements, prioritize a development backlog, and plan a delivery schedule for the business.
• Design CRM solutions in areas such as Account Planning, Customer Segmentation, Territory Management, Pipeline Management, Opportunities Management, Customer Master Data, Marketing Automation, and Service Cloud.
• Lead all aspects of the solution architecture and CRM implementation design, working with technical architects to follow defined SDLC.
• Evaluate and leverage CRM emerging technologies to support the company’s growth and strategy.
• Be an inspiring leader and drive innovation and adoption of CRM by providing valuable strategies and solutions