Salesforce Solution Architect

at  Concentrix

Job Title:
Salesforce Solution Architect
Job Description
As a Solution Architect specializing in Salesforce, candidate will be responsible for designing and implementing solutions that enhance the Salesforce platform to meet business needs. Candidate will work closely with stakeholders to identify requirements, create detailed solutions designs, and lead scalable Salesforce projects. This role will also involve mentoring, ensuring Salesforce best practices, and staying updated with the latest Salesforce advancements.

• Leads and mentors a team of Salesforce practitioners.
• Ensures adherence to best practices in Salesforce.
• Solution Design:
• Participate in and leads pre-sales meetings and sales opportunities.
• You will establish scalable solutions aligned with client needs, estimates level of effort and prepares proposals. Present proposals and solutions to clients.
• Leads, and facilitates customer requirements definition and solution design workshops. Prepares detailed solutions and blueprints.
• Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions.
• Project Delivery:
• You will oversee and lead the design, build and run of Salesforce Solutions.
• Assesses and makes recommendations on business process, design, building, testing, and run of project solutions.
• Understand the technical depth of the project and validates the correct resources for the project.
• Oversee demos development and works closely with users on user acceptance testing.
• You will work closely with clients to assess their architecture, and architects solutions that meet their requirements. Manages and completes configurations and customizations, security model, and user setup as needed.
• Document and implements configurations, customizations, and data mapping requirements for the engagements.
• Manage and execute the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews).
• Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise.
• Works on integrating Salesforce with other systems, data mapping, using APIs and middleware.
• Leverages Salesforce Einstein/Gen AI-driven insights and automation.
• Contact Center:
• Designs and implements best in class Salesforce based call center solutions.
• Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge.
• Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience.
• Industry Knowledge:
• Apply industry-specific knowledge to develop tailored Salesforce solutions.
• Stay informed about industry trends and leverage Salesforce Industry Cloud solutions.
• Customize Salesforce to meet regulatory and compliance requirements specific to the industry.
• Continuous Improvement and Innovation:
• Stay updated with the latest Salesforce features and releases.
• Recommend and implement improvements for existing and new Salesforce environments.
• Create innovative solutions.
• Provide training and support to end-users, clients and project teams.
• Documentation:
• Create and maintain comprehensive documentation for all solution designs and implementations.
• Ensure knowledge transfer and documentation for future reference.Skills:
• A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce.
• 10+ years of experience in enterprise software applications.
• Expert in Service Cloud - contact center experience, a plus.
• Strong knowledge of Salesforce and integrations with other systems.
• Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors.
• Experience with Salesforce Einstein and AI-driven solutions, a plus.
• Salesforce Certifications:
• Administrator
• Service Cloud
• Experience Cloud, a plus
• Data Cloud, a plus
• Contact Center, Architect Level and other Salesforce Certifications, a plus
  Location:
  UK, Work at Home, GB
  Language Requirements:
  English
  Time Type:
  Full time
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Resident