Salesforce Specialist

at  Staples

SPECIFICALLY, YOU WILL:

• Action regular requests from the business such as keying and linking membership data to Salesforce.com records and providing backup-coverage for approval processes.
• Monitor data integrity and develop & execute strategies to prevent creation of, and regular purging/merging of duplicate records.
• Support the business with onboarding of associates into the Salesforce.com platform. This will include collaborating with business partners in the maintenance of relevant training documents.
• Work with key stakeholders (product & business owners, internal & vendor partners, user groups) to understand and document business problems & processes.
• Work closely with product owners within Staples to be familiar with all latest enhancements and issues that may impact Salesforce.com-related processes.Be a subject-matter-expert on processes within the Salesforce.com platform.

The Salesforce Specialist a vital member of the CRM team responsible for support of business and end-users of the Salesforce.com platform, monitoring and troubleshooting of systems, and maintaining regular collaboration & reporting with stakeholders. An individual in this role must be self-motivated and able to work with minimal supervision, be willing to learn various systems in use by Staples tied to Salesforce-processes and be highly adaptive to ever-changing business requirements.