Salesforce Support Executive

at  GC ASIA DENTAL PTE LTD

KEY REQUIREMENTS:

• Bachelor’s degree in computer science or software engineering.
• More than 2 years of experience in Salesforce development, application support or a similar technical role.
• Strong understanding and experience with Salesforce CRM and/or Microsoft Dynamics 365 Business Central including administration, configuration, and customization.
• Advanced knowledge of Salesforce CRM platforms.
• Proficient in MYSQL, Apex, JavaScript, Native, and Visual Force.
• Excellent communication skills, with the ability to articulate technical concepts to non-technical users.
• Ability to manage projects.
• Salesforce certification(s) preferred.
• Experience supporting additional business applications is a plus.

• Provide first and second-level support for end-users experiencing issues with Salesforce, knowledge of Microsoft Dynamics 365 Business Central, and other business applications.
• Troubleshooting and fixing bugs.
• Manage and prioritize support tickets, ensuring timely resolution and effective communication with stakeholders.
• Track resolution and escalate risks and issues promptly.
• Identify opportunities for process improvement and automation to enhance the efficiency and effectiveness of application support services.
• Designing, configuring, developing and implementing Salesforce application.
• Maintaining the security and integrity of the application software.