Salesforce Support Specialist - F/M/X

at  WeMaintain

OUR MISSION:

To place the best of human and technology at the heart of building maintenance. By combining the expertise of engineers in the field with the agility of technology, we aspire to be a major player in facilitating economic, digital, environmental, and social transitions for the better, particularly with the advent of smart buildings.
We are convinced that combining technology and innovation to enhance technical professions will be successful by granting autonomy, time, and recognition to engineers—the true experts in the field—and is essential for successful performance. This is why we develop hardware and software solutions to provide real-time, reliable, and comprehensive data to optimize building management.
Everything in the company is built around its values: Care, Grit, and Uniqueness. We apply them daily within our teams and with our clients and partners.
WeMaintain’s mission is to drive the transformation of building operations with our unique end-to-end platform. Join our dynamic and energetic team as we shape the future of maintenance.

WHO ARE WE LOOKING FOR?

WeMaintain is looking for a Salesforce Support Specialist to support its worldwide sales and engineering teams across France, the UK, Singapore, and Hong Kong. In this role, you will provide first-level support, ensure data accuracy, and assist users in maximizing their platform use, empowering them with the necessary knowledge and tools to utilize Salesforce fully.

As a Salesforce Support Specialist at WeMaintain, your primary responsibility is to transform Salesforce into a valuable asset for our organization. This role includes five key areas:

• User Support & Troubleshooting: Act as the first support line for Salesforce-related issues. Analyze problems coming from our users (mostly Sales colleagues) in France, UK, Singapore, and Hong Kong, and resolve them by following documented procedures, running scripts, or making temporary adjustments to permissions.
• Training & Best Practices: Conduct regular training sessions to educate users on Salesforce processes and best practices, tailoring sessions to address common issues or areas for improvement.
• Data Quality Oversight: Monitor data input to ensure adherence to best practices. Proactively identify and correct data quality issues, guiding users on maintaining accurate records.
• Dashboard Management: Create, maintain, and optimize dashboards and reports to provide actionable insights to the business. Ensure the data displayed is current, accurate, and relevant to our internal stakeholders: our colleagues from the Sales and Finance departments.
• Bulk Data Actions: Assist users with bulk data operations such as imports and exports. Guide them in preparing data for bulk uploads, ensuring it is formatted correctly, executing scripts to process data changes, and verifying results for accuracy.