Sample Login Technician 1 - Environmental Customer Service

at  Bureau Veritas

IMAGINE BEING SURROUNDED BY THE BRIGHTEST MINDS IN THE INDUSTRY

Bureau Veritas is looking for a
Sample Login Technician - Environmental Customer Service

As a Sample Login Technician, your main responsibilities are:

• Ensure all client orders are entered in a timely manner according to the CoC; process necessary paperwork and project management notification
• SAIL approve jobs in priority sequence based on sample holding time, job due date and/or received date.
• Ensure appropriate test code and parameters are entered for every job, either by using a quote, profile or master test code list
• Ensure accuracy of information for all in-house projects (including, but not limited to test codes, project references)
• Proactively ensure overall satisfaction of client base including communication to project management / supervisor as appropriate
• Investigate and resolve outstanding issues/jobs through departmental collaboration
• Work closely with project management staff to grow Bureau Veritas’ regional market share with existing and new clients
• Use innovative and proactive methods to ensure core performance standards and business goals as measured by scorecards, coaching sessions and key performance indicators are achieved
• Attend regular team meetings to share Corporate and Departmental information, and to communicate and share ideas
• Adhere to Bureau Veritas’ quality systems QA/QC, SOP’s and external accreditation requirements.
• Adhere to Bureau Veritas’ safety policy
• Committed to working in a team environment demonstrating a positive approach
• Demonstrates refined problem solving, decision making and conflict resolution skills
• Ensure “Good Housekeeping” standards are met or exceeded
• Maintain training records
• Help out in other departments when required and take part in cross training

• Ensure all client orders are entered in a timely manner according to the CoC; process necessary paperwork and project management notification
• SAIL approve jobs in priority sequence based on sample holding time, job due date and/or received date.
• Ensure appropriate test code and parameters are entered for every job, either by using a quote, profile or master test code list
• Ensure accuracy of information for all in-house projects (including, but not limited to test codes, project references)
• Proactively ensure overall satisfaction of client base including communication to project management / supervisor as appropriate
• Investigate and resolve outstanding issues/jobs through departmental collaboration
• Work closely with project management staff to grow Bureau Veritas’ regional market share with existing and new clients
• Use innovative and proactive methods to ensure core performance standards and business goals as measured by scorecards, coaching sessions and key performance indicators are achieved
• Attend regular team meetings to share Corporate and Departmental information, and to communicate and share ideas
• Adhere to Bureau Veritas’ quality systems QA/QC, SOP’s and external accreditation requirements.
• Adhere to Bureau Veritas’ safety policy
• Committed to working in a team environment demonstrating a positive approach
• Demonstrates refined problem solving, decision making and conflict resolution skills
• Ensure “Good Housekeeping” standards are met or exceeded
• Maintain training records
• Help out in other departments when required and take part in cross trainin