SAP Change Manager (REF3293A)

at  Deutsche Telekom IT Solutions

Company Description
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Job Description

QUALIFICATIONS:

• Proficient in written and spoken English.
• Experience in IT operations.
• Basic knowledge of ITIL.

PREFERRED SKILLS:

• Experience with Service NOW, ITIL, or SAP is a plus.

• Manage and process incoming customer change requests.
• Work with SAP Technical teams and Chapter Leads to implement changes effectively.
• Help prepare technical solutions for incoming requests in collaboration with experts.
• Maintain ongoing communication with customers to address any questions or issues.
• Gather necessary approvals and participate in Change Advisory Board (CAB) meetings.
• Track the planning, scheduling, and execution of changes.
  Qualifications