SAP Concur - Service Assistant Coach, Standard - Night Shift

at  SAP

WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

QUALIFICATIONS:

• BA/BS or equivalent experience is desired.
• Previous experience implementing software and/or hosted software applications is preferred.
• Experience with Concur software solutions is required.
• Experience working with Travel Management and/or online booking tools is highly desirable.
• Management consulting or Project Management experience is a plus.
• Spanish or second language fluency is a benefit.
• Effective verbal and written communication skills.
• Must pass a background check.
  Embracing innovation, integrity, and a strong commitment to win, showing personal and professional effectiveness, and demonstrating good communication and influence are critical performance competencies. We are an equal opportunity employer, M/F/D/V. The job might require extended use of the computer, keyboard, and phone, working under time pressure and furthermore. You are expected to be available for 40+ hours per week, with occasional flexibility.

• Develop your knowledge of your client’s business requirements to best configure the system and meet client expectations.
• Assist in identifying usage gaps to increase adoption levels.
• Perform configuration changes as requested by the customer.
• Facilitate manual and automated data imports and exports.
• Make yourself consistently available to assist with customer requests, coordinating communication with clients and Concur technical resources.
• Act as an escalation point, engaging the appropriate internal teams to handle complex issues.