SAP Costa Rica Center Delivery Leader

at  DXC Technology

JOB DESCRIPTION:

The SAP Delivery Leader will oversee the end-to-end operation of our Costa Rica service center, focused on SAP outsourcing services. This role requires strong leadership skills, deep expertise in SAP service delivery, and the ability to manage a rapidly changing environment while ensuring the continuity of services for global clients. The leader will manage a diverse team and ensure alignment with both client needs and internal DXC standards. Key responsibilities include ensuring operational efficiency, meeting SLA targets, and driving strategic growth initiatives.

QUALIFICATIONS:

• Bachelor’s degree in a relevant field required (advanced degree preferred).
• Minimum 10+ years of SAP-related experience, with a strong background in service delivery and operational management.
• Detailed understanding of the Costa Rica talent pool, market dynamics, and strategies to attract and retain top SAP professionals. Ability to navigate the local competitive landscape for talent acquisition and retention.
• Experience leading large SAP cross-functional teams. A plus to have proven track record of managing large-scale SAP service centers.
• Strong leadership skills, with a proven ability to manage large teams effectively.
• Excellent bilingual (Spanish/English) communication skills with the ability to engage stakeholders at all organizational levels.
• Experience in budget management, reporting to senior leadership, and driving financial success.
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.
• Experience in sales and presales activities is highly desirable.
• Strong professional network within SAP and with customers globally.

OTHER QUALIFICATIONS:

• Experience managing remote teams and understanding the challenges of a “Work from Home” model.
• Good understanding of policies and best practices for delivery excellence (e.g., ISO 20K, 27K) are a plus.
• Advanced degree or certifications (e.g., PMP, CTO, MBA) are a plus.
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Please refer the Job description for details