SAP FSM (Field Service Management) Specialist (Remote)

at  AES Corporation

ACCELERATING THE FUTURE OF ENERGY, TOGETHER

Our people are our energy and have transformed AES into the type of energy company that the world needs today and in the future. Coming from all walks of life, our people share a passion for improving lives by advancing the energy sector through innovation, collaboration, and action.
We are working in an industry that requires new thinking and ways of working together to create solutions that are both economically and environmentally viable, not just one or the other.
We are looking for passionate people to join us in our mission to accelerate the future of energy.

KEY RESPONSABILITIES:

• Develop comprehensive FSM requirement specifications that will determine the estimate of cost, time, and resources to deploy SAP FSM solutions;
• Highlight/identify gaps in existing functionality and review requirements with AES stakeholders;
• Develop project rationale and perform scoping assessments to determine the feasibility of SAP Field Service Management Projects;
• Liaise with the SAP service development team to suggest a high-level functional solution;
• Develop project estimates & complete financial model (costs, savings, revenue opportunities, investment horizon, etc);
• Ensure that relevant AES stakeholders are involved in the specification of new services and/or major SAP upgrades to existing services;
• Ensure designs produced adhere to SAP’s best practices and support the development, execution, and operations of service;
• Peer review and sign off detailed designs by AES business key users;
• Ensure SAP detailed designs and configuration match high-level designs and are traceable to requirements in AES functional specification.
• Analyze and refine functional and non-functional requirements associated with CIS systems for delivering the necessary technology service to AES Business
  Create and evolve technical design throughout service development while maintaining adherence to functional specifications and system standards, quality & performance requirements, and technical constraints
  Manage the lifecycle of all SAP FSM incidents and ensure they are resolved satisfactorily according to defined SLAs.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Relevant experience within SAP Field Service Management or Work Management;
• 2 full life-cycle implementations of SAP IS-U, SAP IS-U Certification (desirable);
• Experience in configuration capabilities in web and mobile applications for SAP Field Service Management Product;
• Experience in configuring sub-modules within FSM: Resource planner, Technician Skills Management module, Time and Material Journal approval functionality, and Smartform settings;
• Experience in SAP Mobile Asset Management;
• Strong knowledge of Work Order Management, GEO Enablement for Mobile Integration, Schedule and Dispatch, Service & Mobile Device Mgmt. processes;
• Experience in IS-U Device Management or IS-U Customer Service is a plus.

Requirements:

• Bachelor of IT, Engineering (IT, Industrial, etc.) or related;
• Advanced English (mandatory to support International Projects);
• Relevant experience with similar rolls/activities.

Please refer the Job description for details