SAP Helpdesk Team Lead

at  Freudenberg Performance Materials

Working at Freudenberg: “We will wow your world!” This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Freudenberg Performance Materials is a leading global supplier of innovative technical textiles for the markets of automotive, building materials, apparel, energy, filter media, healthcare, building interiors, shoe and leather goods as well as specialties. The company generates sales of approx. 1.6 billion euros, has 32 production sites in 14 countries around the world and more than 5,000 employees. Freudenberg Performance Materials attaches great importance to social and ecological responsibility as the basis for its business success.

QUALIFICATIONS

• Bachelor degree in IT, economics, business administration or comparable education;
• Experience in establishing and leading SAP support teams in international corporations of at least 3 years;
• Practical experience in different SAP modules (e.g. FI/CO, MM, PP, SD) of at least 3-5 years;
• Strong knowledge and experience in developing and maintaining SAP authorization concepts is a plus;
• Ability to work both independently and as part of the team, communicate clearly with stakeholders, as well as embracing change;
• Fluent in English; German is a plus.
  The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

• Lead the SAP Helpdesk by coaching and supporting the team with ticket validation, prioritization, and routing as well as resolving more complex issues;
• Serve as key contact to SAP Consultants and ensure proper hand-over of unresolved issues to them;
• Maintain a high level of service quality by implementing internal control measures and ensure best practices by applying IT standards;
• Participate in global SAP rollouts with onboarding of new users and testing support;
• Further develop the SAP service model and processes to maintain an effective support organization and provide excellent customer experience and value;
• Promote collaboration of SAP Consultants and SAP Helpdesk Specialists;
• First line of contact for Doxis4 Users;
• Interface to local HR departments for On- and Offboarding of Doxis4 Users.