SAP Partner Ecosystem Success (PES) Intern - Partner XM Practice

at  SAP

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ABOUT THE SAP INTERNSHIP EXPERIENCE PROGRAM

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

ABOUT THE TEAM

SAP’s thriving partner ecosystem of more than 25,000 partners is critical to SAP’s corporate ambition to become the #1 Enterprise Application company, powered by our leading platform.
Partner Ecosystem Success (PES) is SAP’s partner organization, and our main goal is to support partners to drive profitable business, helping them to grow their business into new markets, drive value for their existing customers and to develop innovations that their customers need. The organization is comprised of many teams and individuals who either work directly with our partners in a relationship role or who design, create and manage the strategies, programs, tools and processes our partners interact with daily.
Within PES, the Partner XM Practice is responsible for our Ecosystem survey program. Our purpose is to support all colleagues across SAP to understand how satisfied our partners are with those day-to-day experiences and to equip them with “the voice of our partners” when they are looking for ways to improve. The ultimate measure of partner satisfaction is the Net Promoter Score (NPS) and Overall Satisfaction (OSAT) metrics generated by our surveys. These are presented to the board, externally to analysts and investors and impact the bonus of the partner organization so as well as being an interesting aspect of the partner business, it is high visibility and generates a lot of attention.
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WHO YOU ARE:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• To apply for this internship, you must be a student currently enrolled in an academic institution majoring in Business and/or Marketing & Communications
• Excellent written and verbal communication skills
• Professional and fluent English language skills (written & spoken)
• Able to work independently and take ownership of assigned tasks
• Motivated and open to trying new things and contribute with innovative ideas
• Very good skills in Microsoft Office are required (Mainly Excel and PowerPoint)
• Previous Corporate experience would be a plus
• Creativity skills (content creation) would be a plus
• Analytic skills would be a plus

WHAT YOU’LL DO:

Position title: SAP Partner Ecosystem Success (PES) Intern – Partner XM Practice
Location: Galway, Ireland
Expected start date: As soon as possible

IN THIS ROLE, YOU’LL:

• Ideal candidate will contribute across all aspects of the Partner XM Practice team but depending on your skills, experience, and interests, your time will be focused in one of 2 focus areas – E2E survey execution or Marketing & Communications.
• Survey Execution:
• Monitor survey requests from across SAP and help answer questions received in the central mailbox.
• Learn how to use our survey platform, Qualtrics to create surveys per our established standards and best practices.
• Support the analysis of survey feedback with the creation of Qualtrics dashboards and PPT presentations. These breakouts of the feedback allow the teams who work with partners to understand what partners have to say about partnering with SAP and how those teams can identify areas for improvement.
• Learn/ improve your analytical skills, leveraging new technologies such as Generative AI.
• Marketing & Comms
• Develop & manage content strategy, create different types of multimedia engaging content, and ensure that the content aligns with SAP/PES messaging/branding. Driving participation is a key success metric of the survey program and relaying back what has been done is a key part of encouraging our partners to keep “telling it like it is”.
• Create templates using appropriate branding for emails, Newsletters, blogs & LinkedIn posts
• Manage, design and update our internal Partner XM Practice SharePoint page (Website)
• Support the additional PES projects managed by the Partner XM Practice team, specifically, the Data Protection & Privacy (DPP) Community. PES is committed to being a best run business in this regard. A content and communications strategy is key to ensure all colleagues safeguards the personal data of its ecosystem partners and their customers.
• You will also support projects for other PES teams, giving the opportunity to network and experience various aspects of a career at a multinational tech company.