SATCOM Tier 1 Helpdesk Technician
at Linchpin Solutions Inc
APG, MD 21005, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 24 Jan, 2025 | USD 35 Hourly | 24 Oct, 2024 | 2 year(s) or above | Microsoft Office,Fundamentals,Midas,Information Technology,Maintenance,Power Amplifiers,Promina,Ip,C,Presentations,Software,Satellite,Ticketing Systems,It,Idirect,Communication Skills,Thinking Skills,X,Modems | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Description:
If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced SATCOM Tier 1 Helpdesk Technician.
Clearance: Active DoD Secret Clearance
Work Schedule: Onsite, Shiftwork.
GENERAL SKILLSET
- Experience with Microsoft Office
- Verbal and written communication skills
- Ability to work both collaboratively and individually
- Critical Thinking Skills
- Ability to give presentations and briefings as needed
SPECIFIC SKILLSET
- Skilled in Satellite Communications (SATCOM) fundamentals, earth station equipment, and associated terrestrial systems.Knowledge of implementing hybrid networks
- -terrestrial, satellite, and fiber.
- Ability to manage IP over SATCOM networks using MDR/XDR, iDirect, Linkway, LinkStar, or equivalent MF-TDMA hubs.
- Knowledge of RF theory, characteristics, advantages, and disadvantages associated with the myriad SATCOM bands (L, C, X, Ku, and Ka).
- Familiarity with the operation and maintenance of tactical and strategic MILSATCOM terminals.
- Familiarity with the operation and maintenance of MILSATCOM earth terminal equipment (up/down converters, modems, high power amplifiers).
- Familiarity with the operation and maintenance of MILSATCOM baseband equipment (EBEM, Promina, MIDAS, Convergence routers, IA Tools.).
- Familiarity with the operation of MILSATCOM encryption devices (KG-250, KG-250x, KIV-7HS, KIV-7M, KG-94, KG-175).
- Knowledge of information technology and knowledge and experience with commercial and tactical military satellite technology architectures, standards, systems, hardware, and software.
- Knowledge and experience in providing and servicing IP-based satellite and terrestrial data and video networks for full-time and occasional use.
- Knowledge of DoD Communications Security (COMSEC) procedures.
- Familiarity with DoD trouble ticketing systems (GTMS/Remedy), troubleshooting methodologies, and service desk operations.
Requirements:
EDUCATION & CERTIFICATIONS
- Highschool Diploma or GED equivalent
- Bachelor’s Degree in a related field is preferred but not required
EXPERIENCE REQUIREMENTS
- 4 years in IT customer support
- 2 years experience in a military environment.
- Supervisory experience is a plus
Responsibilities:
As a SATCOM Tier 1 Helpdesk Technician, you will provide technical support to customers with satellite communications problems. You will troubleshoot issues, install and configure equipment, and provide training to users. You will also work with other technicians to resolve complex problems.
REQUIREMENT SUMMARY
Min:2.0Max:4.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Technician
Diploma
Proficient
1
Aberdeen Proving Ground, MD 21005, USA
