SATCOM Tier 1 Helpdesk Technician at Linchpin Solutions Inc

Aberdeen Proving Ground, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

40.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SATCOM Fundamentals, Earth Station Equipment, IP Over SATCOM Networks, RF Theory, MILSATCOM Terminals, MILSATCOM Baseband Equipment, Encryption Devices Operation, Trouble Ticketing Systems, Microsoft Office, Verbal Communication, Written Communication, Critical Thinking, Presentation Skills, Troubleshooting Methodologies, Service Desk Operations, COMSEC Procedures

Industry

IT Services and IT Consulting

Description

Description If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced SATCOM Tier 1 Helpdesk Technician. Clearance: Active DoD Secret Clearance Work Schedule: Onsite, Shiftwork. Role Overview: As a SATCOM Tier 1 Helpdesk Technician, you will provide technical support to customers with satellite communications problems. You will troubleshoot issues, install and configure equipment, and provide training to users. You will also work with other technicians to resolve complex problems. General Skillset Experience with Microsoft Office Verbal and written communication skills Ability to work both collaboratively and individually Critical Thinking Skills Ability to give presentations and briefings as needed Specific Skillset Skilled in Satellite Communications (SATCOM) fundamentals, earth station equipment, and associated terrestrial systems. Knowledge of implementing hybrid networks---terrestrial, satellite, and fiber. Ability to manage IP over SATCOM networks using MDR/XDR, iDirect, Linkway, LinkStar, or equivalent MF-TDMA hubs. Knowledge of RF theory, characteristics, advantages, and disadvantages associated with the myriad SATCOM bands (L, C, X, Ku, and Ka). Familiarity with the operation and maintenance of tactical and strategic MILSATCOM terminals. Familiarity with the operation and maintenance of MILSATCOM earth terminal equipment (up/down converters, modems, high power amplifiers). Familiarity with the operation and maintenance of MILSATCOM baseband equipment (EBEM, Promina, MIDAS, Convergence routers, IA Tools.). Familiarity with the operation of MILSATCOM encryption devices (KG-250, KG-250x, KIV-7HS, KIV-7M, KG-94, KG-175). Knowledge of information technology and knowledge and experience with commercial and tactical military satellite technology architectures, standards, systems, hardware, and software. Knowledge and experience in providing and servicing IP-based satellite and terrestrial data and video networks for full-time and occasional use. Knowledge of DoD Communications Security (COMSEC) procedures. Familiarity with DoD trouble ticketing systems (GTMS/Remedy), troubleshooting methodologies, and service desk operations. Requirements Education & Certifications Highschool Diploma or GED equivalent Bachelor's Degree in a related field is preferred but not required Experience Requirements 4 years in IT customer support 2 years experience in a military environment. Supervisory experience is a plus Build Your Career With Us Linchpin Solutions’ professional services organization is committed to delivering qualified candidates that meet or exceed clients’ technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team. Career Choices Linchpin’s success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Pay Transparency Statement: Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to: Relevant prior work experience Education and certifications Specific skills and competencies Federal Government contract labor categories and wage rates Geographic location While salary ranges may be provided for a position, these ranges are not a guarantee of final compensation, which may vary based on individual qualifications and the specific requirements of the contract. Benefits: In addition to competitive compensation, Linchpin Solutions offers a variety of benefits, including: Health, dental, and vision insurance 401(k) plan with company matching Flexible Spending Accounts (FSA) Company-funded disability and life insurance Paid time off (PTO) and company-paid holidays Employee Assistance Program (EAP) Educational assistance and parental leave Please note that the specific benefits and compensation details may vary depending on the employee’s position, date of hire, and contract terms. Cyber Security Message Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at (443) 707-3070 if you suspect any type of social engineering attacks such as phishing, spear phishing, baiting or any other suspicious activity. Equal Opportunity Employment Statement We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Responsibilities

The technician will provide technical support to customers experiencing satellite communications problems, which includes troubleshooting issues, installing and configuring equipment, and training users. They will also collaborate with other technicians to resolve more complex problems.