Saviynt Support Engineer

at  KeyData Associates

At KeyData, our vision is to be the North American leader in designing and delivering digital identity security strategies and solutions to protect our clients in their digital transformation initiatives.

KeyData is a Gartner-recognized leader in professional identity security services, specializing in:

• Identity Governance & Administration (IGA)
• Privileged Access Management (PAM)
• Customer Identity & Access Management (CIAM)
• Cloud Security Posture Management (CSPM)
• Identity Threat Detection & Response (ITDR)

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years of proven experience as a level 2 or 3 Saviynt Admin
• Strong understanding of ITIL processes and their application in Identity and Access Management.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Demonstrated experience in the development of plugins or connectors for Saviynt.
• Knowledge of Unix/Linux basic administration/commands, and Tomcat 9.0.
• Experience in ITIL Framework
• Excellent communication and collaboration skills.

PREFERRED QUALIFICATIONS:

• Certified Saviynt IGA
• Experience in managing the overall operations of Saviynt IGA.
• Experience with scripting languages (e.g., Java, BeanShell, PowerShell)

• Manage Saviynt IGA, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins.
• Manage incident & problem related to Saviynt IGA through effective diagnosis, resolution, or implementation of new enhancement to decrease the number of re-occurring issues.
• Collaborate with cross-functional teams; including connected applications and infrastructure team to jointly troubleshoot the issues and resolve in timely manner
• Proactively identify and resolve production issues related to Saviynt, ensuring minimal impact on business operations and conduct root cause analysis.
• Respond promptly to critical incidents and participate in on-call rotations as required.
• Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges.
• Design, develop, and implement custom plugins and connectors in Saviynt IGA to onboard new applications.
• Enhance and customize existing connectors to optimize performance and functionality.