SC Cust Mgmt Asst Representative

at  PepsiCo

Overview:
Are you an experienced Customer Service Representative looking for your next career opportunity? If so, this permanent opportunity on our Supply Chain team could be the one for you.
In this role you will liaise with a portfolio of customers in the co-ordination of their forecasts, orders (from end to end including shipping documentation and export processes) and product lifecycle activities to deliver customer service to agreed SLA metrics.

Responsibilities:

• Provide validated forecast and order requirements to ensure maximum supply chain efficiencies across Purchasing / Supply Planning / Operations (Production & Warehousing) / Finance and Distribution;
• Process customer forecasts as per agreed schedule & ensure the forecast and orders are aligned correctly to drive the correct signal in SAP. Ensure there is clarity at all times between the source of data within SAP
• Monitor and report on volumes as required within the business and identify and resolve changes in demand pattern.
• Support S&OP process and participate in monthly review with key customers.

KNOWLEDGE AND EXPERIENCE REQUIRED:

• 3rd Level educational qualification in Supply Chain, Business or Related Discipline desirable.
• Previous experience in a fast-paced supply chain environment, with experience of customer facing activities and communication essential.
• Experience of working with SAP system is critical
• Analytical, with a proven ability to problem solve and make quick decisions
• Be capable of working effectively in a cross functional environment, and with multiple organizations and nationalities

• Provide validated forecast and order requirements to ensure maximum supply chain efficiencies across Purchasing / Supply Planning / Operations (Production & Warehousing) / Finance and Distribution;
• Process customer forecasts as per agreed schedule & ensure the forecast and orders are aligned correctly to drive the correct signal in SAP. Ensure there is clarity at all times between the source of data within SAP
• Monitor and report on volumes as required within the business and identify and resolve changes in demand pattern.
• Support S&OP process and participate in monthly review with key customers