SCADA Operations Manager

at  Pedernales Electric Cooperative

PHYSICAL OFFICE LOCATION: PEC Headquarters - 201 South Avenue F, Johnson City, TX 78363
$126,204.48 Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits
Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training.

POSITION SUMMARY

This position is responsible for coordinating tasks and projects within SCADA Operations to monitor and operate the electrical system.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting
• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
• Knowledge of NERC, Federal Energy Regulatory Commission and Electric Reliability Council of Texas
• Knowledge of principles and processes for providing customer service
  Skilled in monitoring and managing performance
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• Skilled in establishing and communicating performance expectations and metrics
  
  Skilled in time management

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• Skilled in managing changing priorities

• Skilled in anticipating, identifying, analyzing and resolving conflict and problems
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

MINIMUM QUALIFICATIONS - (EDUCATION, EXPERIENCE, CERTIFICATION, & LICENSING)

• Bachelor’s Degree in a related field
• Directly related experience may substitute for education
• Three years related work experience
• Three years of supervisory experience
• Registered Professional Engineer in the State of Texas preferred
• Valid Texas driver’s license

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicate with SCADA Operations staff and company management
• Ensure compliance responsibilities within SCADA Operations
• Interact with other departments to coordinate projects
• Maintain the SCADA system operational integrity
• Resolve customer complaints and answer customers’ questions regarding SCADA Operations management policies and procedures
• Supervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
• Implement corporate and departmental policies, procedures and service standards in conjunction with management
• Discuss job performance problems with employees to identify causes and issues and work to resolve problems
• Train and instruct employees in job duties and company policies or arrange for training to be provided
• Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action
• Recruit, train and supervise subordinates
• Interpret and communicate work procedures and company policies to staff
• Develop and review operating procedures
• Develop and manage department budget
• Establish work priorities and activities
• Recommend promotions, transfers, hires, terminations and other disciplinary action
  Establish metrics and prepare monthly reports
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• Meet with Board of Directors committees

• Coordinate activities with other departments
• Prepare and present status of department programs to Board of Directors committees and the Board of Directors
• Adhere to and train personnel on applicable North American Electric Reliability Corporation policies and procedures
• Lead technical discussions on complex system issues, making recommendations and suggestions to management and users
• Monitor system performance and resource scheduling
• Coordinate the addition of distribution automation devices to the system
• Plan implementation of training and training simulators
• Stay abreast of advances in technology
• Maintain the security of confidential information
• Stay abreast of advances in technology
• Demonstrate regular and prompt attendance
• Performs other related duties as necessary or assigned

SUPERVISORY AND/OR LEADERSHIP RESPONSIBILITIES

A full range of supervisory activities, training, evaluation, counseling and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• The employee may be required to stand; reach with hands and arms, stoop and kneel
• The employee may be required to sit or stand for long periods of time
• The employee may be required to lift, carry, push, pull or move up to 25 pounds
• The employee may be required to travel
• Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period
• This position may be required to work more than 40 hours per wee