SCCM/Intune support specialist - Hybrid in CDMX

at  DXC Technology

JOB DESCRIPTION:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC Modern Workplace services provides customers with reliable, optimized, and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud.

ABOUT THIS ROLE

Our SCCM/Intune support specialist assist with production and project support for one of our large clients. The ideal candidate will support business units or support functions for customer environment including SCCM, Intune, image creation, SW/App deployment, Patch deployment.
You will also be the client facing role for Modern Workplace SCCM/Intune and M365 services, being team leader for the Mexico support resources, coordinating with DXC collaborative onshore and offshore teams in Europe and United States.

WHAT YOU’ WILL DO:

• Administration and Management:
• Client facing role for Mexico Modern Workplace
• Operational team leader for Mexico resources.
• Implement and manage security and compliance policies.
• Coordinate with DXC team in Europe and United States
• Monitoring and Maintenance:
• Monitor the performance and availability of Microsoft SCCM/Intune services.
• Automation and Optimization:
• Develop scripts to automate repetitive tasks.
• Support and Training:
• Provide support to users and resolve issues related to support scope
• Document procedures and user guides.
• Integration and Development:
• Integrate support scope with other business apps and services.
• Participate in Microsoft service deployment and migration projects.