SCD Administration Assistant

at  Cambridgeshire Community Services NHS Trust

An exciting opportunity has arisen for two SCD (Special Care Dental Service) Admin Assistants to support the SCD Service within Dental HealthCare. The SCD Service provides a referral based specialist service across Cambridgeshire & Suffolk.
Excellent communication skills are essential to enable you to respond professionally and with a proactive friendly can-do attitude; you will develop effective relationships with a wide range of staff and patients. You must be able to prioritise your work, work independently and at times be flexible.
If you are reliable, discreet and diplomatic and possess the qualities outlined above, then this is the job for you.
(Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised)
The duties of the SCD Admin Assistant will be to support a diversified, multifaceted service delivered in different locations.
Your role will primarily be to handle SCD calls, process referrals and liaise with patients and healthcare professionals on a regular basis.
You will need to possess excellent organisational skills and must have the ability to work unaided and under your own initiative without direct supervision.
The Dental Service provides a wide range of treatments to a diverse group of people. You must possess excellent communication and people skills as some patients may present with complex/special needs.
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
To provide administrative support to the SCD Service and be able to work as part of a wider team of administration staff.
To have excellent attention to detail due to the accuracy required for inputting patient information.
Must be competent in the use of Microsoft Office applications including Word and Excel.
Log and record all referrals received into the service on a daily basis using Excel.
Deal with day-to-day queries using own initiative to resolve issues within guidelines.
Accurately input and update data.
Ability to work to deadlines and targets and able to work under pressure.
Ability to prioritise and organise own workload in an efficient and accurate manner.
Good organisational skills and able to pay particular attention to detail.
Handle enquiries from the general public, members of the dental and medical profession and other disciplines within the NHS.
Liaise between the service and other departments within the Trust.
Use initiative with regard to referrals received from General Dental Practitioners.
Booking appointments, compiling referral letters and liaising with Dentists and other healthcare professionals ensuring all the appropriate information and notes are available.
Maintain the clinic diary to ensure that all available surgery time is utilised appropriately across multiple clinics in Cambridgeshire & Suffolk.
To attend and participate in all meetings as required

Please refer the Job description for details