Schedule Coordinator, Edmonton
at Konecranes
Edmonton, AB, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Jan, 2025 | Not Specified | 01 Nov, 2024 | 7 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Be engaged and aware of your Territories’ overall Service Operations and customer needs.
- Close communication and interaction with the Service Manager and Coordinators.
- Generate new service requests in the system when necessary. Attach all pertinent documentation
- Manage the schedule of service work for assigned customers and field operatives.
- Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management when needed.
- Track and receive materials required.
- Arrange for necessary rental equipment, as well as subcontracting when needed.
- Communicate with customers and internal stakeholders throughout projects.
- Arrange subcontracted services and equipment, including rentals.
- Open service requests and schedule field operatives to respond to emergency breakdowns.
- Review invoicing details of completed work before moving forward with the invoicing process.
- Review completed actions in the service request for completion and accuracy.
- Monitor work packages and trackers within the system to ensure the service request are progressing. Communicate with Service Manager all concerns.
- Create appropriate charge lines for services provided to the customer. Ensure charge lines match customer purchase order when necessary.
- Forward leads by the Field Operatives to designated resources for estimation and quotation
- Perform invoicing preparation daily to meet company standards.
- Continuously maintain the Work-in-Progress Report (WIP) ensuring it reflects the current status of active service work.
- Ensure any hourly time issues are addressed before sending jobs to invoicing.
- Coordinate with Service Manager and Territory Operations Manager to make sure problematic jobs receive the proper attention.
- Review job performance and lessons learned while providing feedback to other coordinators or the Sales teams.
- Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.
- Resourceful and willingness to support in emergency breakdowns until customer equipment is functional.
- Other duties as assigne
REQUIREMENT SUMMARY
Min:7.0Max:12.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Edmonton, AB, Canada
